Enterprise Migration Specialist

Atlassian

Location: Austin, Texas

Job Type: Full time

Posted

Men
16%
Women
Show that gap who’s boss!
Women are 16% less likely than men to apply to a job once they’ve viewed it, but are 16% more likely to get hired after applying to a job.*
*LinkedIn Talent Solutions Gender Insights Report 2019

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for a kick-!@$ Enterprise Migration Specialist on our solutions engineering team, passionate about solving our hardest customer problems while successfully executing on our largest enterprise deals. This role will partner closely with both internal and external stakeholders throughout the sales cycle to ensure we set our largest customers up for success in migrating to Atlassian Cloud products as that is our company's current #1 priority.
You will analyze the Cloud Sales Pipeline for upcoming deals and working closely with opportunity owners to assess these customers' fit for Cloud through the use of our Deep Dive Qualification (DDQ) tool. You will own completion of the DDQ for the biggest customers in the pipeline, meeting regularly during the sales cycle with their stakeholders to collect, document, and review the most critical details of their Atlassian Cloud use cases. Once gathered, the EMS will contextualize and present the information collected to internal stakeholders in Product and Sales to ensure migration is a viable option for the customer and that appropriate expectations are set before completion of the sale. This role also serves as an important guardrail to ensure customers don't begin complex migration projects pre-maturely and that a smooth handoff to the migration team occurs once the customer purchases.
As part of a rapidly growing and evolving Cloud Migrations ecosystem within Atlassian, you'll work closely with a number of teams across the business, advocating on behalf of customers to ensure their needs are met and that Atlassian is building products suited for our enterprise customers. You'll also be empowered to Be the Change You Seek and make improvements to tools and processes to streamline the sales and migration experience for your peers on the Solutions Engineering team, across other Atlassian teams, and for our customers. This includes continuous updates to a comprehensive list of known risk factors that customers might want to be aware of, this feeds into the DDQ template so that all future customers avoid as many problems as possible.

Your future team

We are a regionally focused team, speaking with Global 2000 companies every day, collaborating closely with sales to provide an Enterprise grade experience to our customers. We're a get s#$% done distributed organization, built on Atlassian's core values. If this mirrors how you want to work, then we are excited at the prospect of having you join the team. You will report to the Solutions Engineer Team Manager.

What you'll do

  • Research and prioritize sales opportunities based on customer needs, guiding Atlassian teams on next steps and shared responsibilities.
  • Conduct in-depth business and technical discovery with customers to assess and understand their use case(s) for our cloud products.
  • Review customer migration needs and potential roadblocks, serving as an essential contact for their transformation and migration activities.
  • Advise customers on how to plan and prepare for complex on-premise -> Cloud migration projects using Atlassian migration experience and best practice recommendations.
  • Liaise with multiple cross-functional teams, including but not limited to Customer Success Managers, Enterprise Advocates, Technical Support, Customer Programs, and Product during each migration, keeping the teams informed and accountable to the customer deadlines.
  • Work closely with the Cloud Migration team to provide a smooth handoff from pre-sale to implementation.
  • Serve as an escalation point of contact for any blockers, bugs, and needs the customer needs championed with both internal and external vendors and stakeholders.
  • Communicate customer trends and best practices to internal teams to drive improvements to documentation, tooling, product, and process.
  • Develop strategic recommendations for how to improve and develop internal processes, policies and tools to improve the migration experience for our customers.

Your background

  • 3+ years of experience in a customer facing support, sales, or customer support oriented role
  • Experience leading discussions with executive-level and technical audiences.
  • Have strong project management skills, particularly the ability to hold customers accountable for the next steps, create and review detailed project plans, and work in an environment with shifting deadlines and dependencies.
  • Have a keen respect for process adherence and process improvements.
  • Demonstrate ability to understand and empathize with customer roadblocks; use insights from customer interactions to drive improvements in Atlassian products and processes.
  • Demonstrate technical aptitude with a focus on abstract and technical reasoning and bug identification.
  • Have the proven ability to create and improve internal processes and policies, as well as create customer best practices based on trends and insights.
  • You'll blow us away if you:
  • Have experience with Atlassian tools, especially as an administrator
  • Have been involved with migrating software from on-premise to SaaS in the past


Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.
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