Services Solutions Engineer
Location: San Francisco, California
Job Type: Full time
Be brave, not perfect.
- Reshma Saujani
Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Atlassian Advisory Services delivers practical solutions guidance to our largest customers, to help them plan and achieve transformational outcomes faster, resulting in exceptional value to their business from Atlassian's products.
In this role as Services Solutions Engineer you will connect with the customer's key business and technical decision-makers and understand what outcomes they are looking to achieve with their investment in Atlassian's suite of products. You will shape a solutions sales motion jointly with Atlassian's enterprise teams & our Solutions Partners, to tailor a prescriptive package of services that is inclusive of Atlassian's enterprise services offerings and the Partner's services capabilities - as a complete outcome-focused solution offering.
Internally at Atlassian you will partner with the delivery team leads from Enterprise Advocacy, Technical Account Management, Training, and Practice Development, and your partnership will extend externally to the services sales teams within Atlassian's Solutions Partner ecosystem.
You will engage customers early in the services funnel to nurture their solution need, and then work collaboratively with each of these teams to shape a customer solution proposal.
You will also work with Atlassian's internal sales teams to align dependencies between the software and services sales pipeline for the region, and understand at anytime which opportunities are jointly in flight, and coordinate customer engagement in those opportunities to unlock customer uptake of Atlassian's enterprise services.
More About You
On your first day, we'll expect you to have:
- 3 or more years experience in solutions sales
- 1 or more years selling consulting services
- Ability to articulate the value of advisory services, training, and partner sourced services, in product adoption and growth cycles
- Ability to manage a sales cycle, build and manage a pipeline and deliver accurate forecasting
- Understanding of the Enterprise sales stages, qualifying and progressing opportunities to close
- Ability to work with sales counterparts on direct & channel teams to provide input on proposals and providing necessary coaching to maximize the services outcome
- Experience with conducting customer background research on company strategy and compelling events, and presenting solutions tailored to address key business needs
- Ability to influence, build trust, and foster relationships with peers and customer stakeholders, developing strategic customer relationships and services adoption outcomes
It would be great if you also had some of the following:
- Experience with Atlassian products
- Basic understanding of the use of software development, project management collaboration and code quality software
- Experience with Salesforce
- Experience with Agile development, real-time and distributed team collaboration, IT service management, DevOps and automation, and/or continuous integration
More About Our Team
The Atlassian Advisory Services organization is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. Solutions Engineers partners with the sales teams to provide technical solutions guidance to the customer throughout the sales cycle. TAMs are the post-sales advisory service to ensure that Atlassian's largest customers are able to execute at scale with our products. The Practice Development team works with both our Cloud & Server product teams, along with external platform partners, to shape consulting delivery guidance and playbooks for our solutions partners. Atlassian University delivers training & certification offerings to help our champions build their career and expertise on Atlassian products, and Sales Enablement extends that education to our sales and solutions partner teams.
We are big on distributed remote collaboration and are passionate about our customer-first culture. Working in this team at Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision-making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
Up to 20% travel may be required for this role.
Pursuant to Atlassian policy, individuals must be fully vaccinated and submit proof of their vaccinated status to assume this role, subject to legal exemptions. Candidates must provide proof of their vaccinated status within 30 days of their start date. Please reach out to your recruiter if you have questions about this requirement or if you'd like to submit a request for an exemption prior to the start of your employment.
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, explore our Candidate Resource Hub.
You’ve got this!