Full Stack Software Engineer- Customer Support Technology


Location: Austin, Texas

Job Type: Full time


Perfection not required
Excited about this role, but not sure if you meet 100% of the criteria? Employers would still love to hear from you.

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

"Customer Success and Agent Empowerment through Great Software"

The Customer Support Technology organization is a passionate team of engineers working diligently to unleash the potential of other Atlassians. We work closely with Atlassian's customer care teams to solve a variety of customer-centric problems and challenges. As a team, we build intelligent self-service support systems, analytics, and smart tools which help Atlassian effectively engage with customers.
As a developer, you will work with our multi-functional team across our entire technology stack including relational/NoSQL databases, services, user interfaces, and related build systems.

More about our team:
We are a growing team of developers, product managers, and designers of all levels of experience. We are, above all else, driven innovators. As standard for Atlassian, we offer 20% innovation time to tackle problems that matter the most to you. We count the reigning ping-pong champion among our numbers.
Customer Support Technology is directly involved in multiple initiatives to change the way Atlassian does business. We have the exciting opportunity to be part of transforming the company and invite you to join us on our journey.

More about your role:
You will be part of the internal IT team, working directly with the business stakeholders on designing and implementing microservices that drive customer success and satisfaction. You will be there from the early requirements discussions until the deployment and maintenance of the code you and the team wrote. We all own the source code and responsibility to improve it.

On your first day, we'll expect you to have:

  • Strong programming fundamentals
  • Ability to rapidly self-train on new technologies
  • Knowledge of web-based applications and architecture
  • Experience performing platform integrations using existing REST APIs
  • Passion for solving complex problems
  • A love for working collaboratively on a team with varied strengths spread across different timezones
  • You have a solid working experience in Java
  • React / Redux proficiency
  • You have at least 3 years of work experience in developing and designing software

It's great but not required if you know:

  • NodeJS
  • Spring Boot
  • AWS Ecosystem
  • Operations and incident management - you know how to handle daily software ops work and you are not afraid of handling incidents from time to time

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.
You’ve got this!