Engineering Manager, Jira Service Management


Location: San Francisco, California

Job Type: Full time


Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

To help our teams work together effectively, this role requires you to be located in PST
Your future team
Atlassian customers seek new ways to offer support services beyond the traditional emails and portals. They want experiences that proactively remove the mundane and celebrate a more human side to service management. That's why Atlassian is getting ready to unleash the potential of Conversational Help in Jira Service Management - turning every request into a simple conversation.
Sound interesting? Well, if you have deep customer empathy, love solving hard problems and excel at variety, this is your role! We are looking for an Engineering Manager to join a fast-growing team. You'll foster and grow engineering talent and partner with your product and design counterparts to spar on ideas. You will also help shape the future of our product by influencing product and engineering strategy.

What you'll do

  • Lead a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.
  • Prioritize and plan the team's work with your product management and design peers.
  • Gain an understanding of our customers needs and ensure our roadmap is aligned with their best interest.
  • Maintain operational quality for your team's important services - we run services in production!
  • Support your team by holding regular one on ones, giving context on priorities, collaborating with other teams, unblocking projects, and resolving conflicts.
  • Grow your team members careers and keep them engaged.
  • Establish and improve team processes.

Your background

  • 1+ years of engineering management experience and 5+ years of experience as a engineer
  • Background in application development on a SaaS product with some popular current technologies (React, GraphQL, Node, or TypeScript)
  • You understand methodologies like Agile, XP, and Lean, and see their value, but don't believe there's only one right way to work.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.
You’ve got this!