Sr. Channel Business Development Manager, ITSM


Location: Austin, Texas

Job Type: Full time


Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team
At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 200,000 paying customers, and millions of users around the globe. Many of these organizations acquire Atlassian tools through our global network of partners, who provide a diverse range of enterprise solutions - such as those powered by our Jira Service Management (JSM) product, where Atlassian and our partners are working to improve the current Service Management (ITSM & ESM) market space.
We are seeking a highly experienced senior strategic channel leader for a key role within our IT service management channel team. This individual will drive the regional partner growth strategy, go-to-market and channel development. By taking a macro view of the region you will establish a plan to drive partner growth, and and drive expansion of the partner community. You will play a key part in a global team dedicated to ensuring the success of partners both new and existing in one of our fastest growing segments.
What You'll Do
Contribute the regional strategy for growing Atlassian's Jira Service Management eco-system.
Be the face of our fast-growing Jira Service Management product, consulting our partners' senior leadership on achieving revenue success
Working with our recruitment team, identify target Service Management partners to selectively grow our eco-system
Manage partner co-marketing efforts, training, and ensuring partners are working with our sales teams
Collaborate with a regional channel team to ensure successful outcomes for your region
Contribute globally to help Introduce new ideas for both recruitment and partner success
Assess channel coverage, partner capacity and recruitment requirements - across a range of different partnership models within your region
Responsibility for channel demand generation programs
Partner with Enterprise Sales on optimizing the co-selling motion and building a pipeline
Align with team members in the channel organization to achieve results
Collaborate across Atlassian to build and deliver a coordinated enablement model
Your Background
You have 6+ years of experience in the Service Management industry and complimentary experience working with Partners.
Deep industry knowledge of leading competitors and clear view of the industry dynamics
Complete understanding of what it takes for a partner to be successful in delivering services
Experience working with channel program teams, channel marketing and sales teams
You will focus and guide channel programs, but also keep an eye on the business as a whole
You bring a record of exceeding performance metrics - both sales and non-revenue targets

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

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