Head of CSS Analytics Systems


Location: San Francisco, California

Job Type: Full time


Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Do you get excited by the challenge of scaling a fast-growing company through analytics insight and data science solutions? Do you find it rewarding to navigate through complexity and answer questions nobody has had solutions for before? Are you enthusiastic about experimentation, fast learning and new ideas?
We're looking for someone to grow a motivated team with a passion to solve business problems with data and technology. You and your team will be the strategic partners with senior business leaders, identify opportunities and problems, test hypotheses, build solutions and own roadmaps for maturing our technology and analytics systems.

You will get to:

  • Develop mid to long-term roadmap for new CSS capabilities, tools, and systems collaborating with product managers, infrastructure and architecture teams.
  • Lead senior managers and help build an organization of data scientists with great technical skills, growth potential, and value understanding.
  • Partner with senior leaders to identify business opportunities and build capabilities and tools that increase the efficiency of Customer Support Services.
  • Partner with teams to lead transformative projects and make an impact.
  • Build a shared vision, empower a team, and deliver high quality outcomes.
  • Create relevant analytics insights, build data science solutions, and measure the impact.
  • Manage roadmaps, sprint planning, partner engagement, and remove blockers when needed.
  • Share complex ideas simply, advocate team's work and coach data storytelling.

On your first day, we will expect you to have:

  • 8+ years experience as a manager
  • 15+ years experience developing software products or analytics products or data science-based analytics solutions
  • Success at hiring and managing a global team remotely
  • The ability to help your team identify the right problem to solve
  • Success at building a culture of data-informed decision-making, fast learning, and new ideas
  • Technical background in statistics, measurement, experimentation, modeling, SQL, R/Python, data instrumentation
  • Experience applying advanced analytics knowledge to the real world
  • Roadmap planning, sprint planning, and project management skills

More about our team:

  • We are a growing analytics and project delivery team located in multiple regions across the globe.
  • We challenge each other always to improve our work and ask hard questions.
  • We're direct, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has.
  • We're constantly learning and trying new things.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.
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