Sr Partner Solutions Strategist - ITSM, AMERICAS


Location: Austin, Texas

Job Type: Full time


Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 200,000 paying customers, and millions of users around the globe. Many of these organisations acquire Atlassian tools through our global network of partners, who deliver a diverse range of enterprise solutions - such as those powered by our Jira Service Management (JSM) product, where Atlassian and our partners are working to disrupt the current Service Management market space.

We are seeking a highly experienced Senior Partner Solutions Strategist for a key role within our Partner Solutions Acceleration team. This individual will drive our Service Management Partner Solutions strategy, capability and channel development. By taking a macro view, you will establish a plan to drive partner capability, and drive expansion of the partner community. You will collaborate with the Channel business development and Partner managers, Marketing, Sales, Technical Architects and play a key part in a global team dedicated to ensuring the success of partners both new and existing in one of our fastest growing segments.
There is simply not a more exciting and impactful service management practice building opportunity anywhere.

Is this the opportunity for you?

In this role, you’ll get to:

  • Establish a regional capability and enablement strategy in collaboration with Regional Solution Strategists, Customer Advisory, Channel, Programs Sales and Marketing team to grow and accelerate our Service Management partner eco-system.
  • Provide leadership, guidance and work collaboratively with Atlassian partners to create packaged implementation ITSM services, solutions and GTM strategy based on JSM.
  • Conduct JSM capability and enablement workshops with partners.
  • Lead EMEA channel efforts focused on Service Management Solution market success.
  • Assess channel coverage, partner capacity and recruitment requirements for Service Management Partner eco-system across a range of different partnership models.
  • Team with Enterprise Sales on educating them on partner capabilities and optimizing the co-selling motion.
  • Align and collaborate with counterparts in the Customer Success, Channel and Sales organization to drive results.
  • Collaborate across Atlassian to build and deliver a coordinated capability model.

More about you:

  • You will have 8+ years of product, consulting and sales experience within the ITSM, Digital Transformation and other enterprise solutions.
  • A history of working effectively in matrix organization where internal/external bridge-building and partnering is an essential quality.
  • Good to have experience working with Partners.
  • Excellent business insight with outcome driven approach! Understanding of how to position and sell value, calculate return on investment, and consultative selling.
  • Mastered executive communication, but also feel comfortable conducting workshops and working with technology teams.
  • While highly proficient and confident, you remain coachable and strive to be the very best. Your ego is fully in-check.
  • You will focus and drive service management channel and thought leadership initiatives, but also keep an eye on the business as a whole.
  • You bring a proven record of meeting or exceeding performance metrics - both sales as well as non-revenue targets.
  • An extreme sense of responsibility and accountability. We have ambitious goals and need you to execute relentlessly to “get stuff done”.
About The Team
The Partner Solutions Acceleration Team is part of the Customer Success & Innovation (CSI) team with the objective of accelerating Channel by enabling and collaborating with partners to build, market, sell and implement our market leading Scaled agile and Devops, workplace management and ITSM solutions. This is a specialist team with deep industry and technology solutions expertise, and are responsible for Channel driven specialist business. We are doubling down on building out this high-impact team as a compliment to our Channel Organisation - all in synergy with our uniquely-powerful, low-friction flywheel that adds thousands of new customers per quarter!
Above all, we believe in the Atlassian values and use them as our compass in constantly refining and enabling our Channel model, one that is redefining how channel can help and accelerate our customers adoption through solutions based approach using our software.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.
You’ve got this!