Principal Data Scientist, Customer Analytics


Location: Mountain View, California

Job Type: Full time


Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team
The Customer Analytics team at Atlassian delivers insights about our customers throughout their lifecycle with Atlassian. We define and maintain a customer health score, provide insights on customer engagement, build and deploy models to predict potential churn and expansion. We design analytical frameworks to understand different parts of the customer journey, help customers get more value from our product suite and develop insights on the multi-year effort to transition server customers to Cloud. This team partners with other analytics teams and plays a huge role in important programs improving the business. We are a collaborative team with a high bar for analytical rigor, and we love to have fun along the way. We are looking for a top-tier data scientist to be an important contributor to the customer analytics team.

What you'll do

  • You will help build customer profiles and deliver meaningful insights to improve the efficacy of go-to-market (GTM) and Product programs
  • You will partner with Atlassian's Enterprise Growth, Product Analytics and Customer Success teams to improve Onboarding, Adoption, Expansion and Retention across our product portfolio
  • Involved in identifying positive and negative triggers related to product usage and workflows, coming up with data-driven recommendations for programs, defining evaluation metrics, designing experiments, analyzing results to understand the efficacy of the projects and building interactive dashboards to track and understand progress
  • Be a partner to the Enterprise Growth and CSI team and work with the broader Analytics organization to deliver customer insights
  • You will mentor senior data scientists and independently guide work with product managers

Your background

  • 9+ years of experience in analytics or related fields
  • Understand and analyzing digital campaigns at scale - Pre-Post Analysis, A/B testing
  • Expertise in SQL and proficiency in another data programming language (Python, R)
  • Create raw data and analysis into well-written content
  • Experience designing and analyzing experiments that impact product decisions
  • Passionate about customer experience, and customer analytics as a craft
  • Share analyses and recommendations to non-technical audiences
  • Understanding of machine learning techniques such as Regression, Clustering, Decision Trees, Gradient Boosting Machines

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.
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