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Inbound Sales Development Representative

Canva

Location: Austin, Texas

Job Type: Full time

Posted

Perfection not required
Excited about this role, but not sure if you meet 100% of the criteria? Employers would still love to hear from you.

Canva’s Commitment and Mission

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you!

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 86 million monthly active users across 190 different countries and a team of over 3,000 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of.

Join us and design your future.

The Role

The inbound SDR role at Canva, known as a "Product Advocate", is a foundational role within our sales team that will give you the knowledge, skills, and best practices to assist you to lay the foundation for a career in Canva’s Sales & Success organization. If you love the energy and excitement that comes with a startup and you’re looking for an opportunity to grow with an organization, the Sales Development team at Canva may be your big break.
As a Sales Development Rep you will be the tip of the spear, connecting with prospective customers via chat and meetings and directly impacting customer growth and success. You will be on the front lines every day, making sending emails, hosting live demos, and doing active discovery so you must be comfortable talking to strangers, addressing questions and objections, and using active listening techniques to demonstrate best practices to ensure customer satisfaction and success.

Who You Are:

  • A passionate, resilient, and adaptable individual; things can and do change fast around here so we need someone who’s ready for the ride.
  • A proven self-starter, proactive and motivated.
  • Genuinely curious and compassionate with excellent listening skills.
  • A strong communicator, both in writing (adequate typing speed) and verbally.
  • Excellent at managing your time and have a knack for organization.
  • Comfortable speaking with strangers and building quick relationships.
  • Goal / achievement oriented.
  • Team oriented; while everyone has their own job and function, we win or lose as a team!
  • What You'll Do:

  • Be at the forefront of exciting customer experiments that aim to find the most high potential customers and help define how we successfully drive that motion.
  • Assist customers using an omni-channel approach of meetings, chat, and email to eliminate friction and drive organic growth/expansion.
  • Be responsible for net-new customers who want to purchase Canva offline.
  • Empower customers by demonstrating best-in-class Canva usage and sales techniques to drive additional use cases and demand.
  • Learn and master initial discovery/qualification to help progress conversations and create more relevant live-demonstrations.
  • Capture business intelligence from prospects/customers about Product Feedback that helps improve Canva as a platform overall.
  • Maintain accurate and thorough records in Salesforce.com
  • Preferred Experience:

  • 1+ year lead generation and/or inside sales experience in a technology company
  • Experience with G Suite (Gmail, Google Calendar, etc…)
  • Undergraduate degree
  • Experience with LinkedIn Sales Navigator
  • Experience withSalesforce.com
  • Experience withOutreach.io
  • Working at Canva

    Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.

    Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include:

    • Competitive health benefits plans to support you and your wellbeing
    • Equity packages to truly be a part of the Canva journey
    • 401(k) retirement plan with company contribution to support you
    • Hybrid work model (in-office & from home)
    • Flexible leave so you can recharge, give back, support others or focus on your own professional development.
    • Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
    • An annual Vibe & Thrive allowance. This is for you to spend on whatever will support your wellbeing and development.. because you know what you need to Vibe and Thrive, better than anyone.
    • Virtual and in-office wellness benefits including Canva University, Employee Assistant Programs and Fitness & Meditation Classes.
    • Canva For Good program matching your not-for-profit donations, Force for Good leave (3 paid volunteering days) and a range of sustainability and ethical initiatives to get involved in.

    We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.