Enterprise Customer Success Manager

Canva

Location: Austin, Texas

Job Type: Full time

Posted

Perfection not required
Excited about this role, but not sure if you meet 100% of the criteria? Employers would still love to hear from you.

Canva’s Commitment and Mission

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you!

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 86 million monthly active users across 190 different countries and a team of over 3,000 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of.

Join us and design your future.

The Team:
Canva for Enterprise is built for any team or organization that has a need to design at scale. We have seen success across different types of companies, including those in the Fortune 500, franchises, and startups. Teams within organizations that enjoy Canva for Enterprise come from diverse departments such as Marketing, Sales, and HR.

The core focus of our team is to prove out the power of Canva within recognizable Global Brands and Enterprise customers. Business owners are looking to move away from outdated systems and time-consuming design processes, and we aim to serve by empowering them with the ability to build better products and stories.

The Role:
The mission of the Enterprise Customer Success Manager is to nurture and grow the relationships with our mid-market Canva Enterprise accounts. You will help Canva develop the company’s Enterprise sales and success approach and implement best practices for building a world-class sales organization.

What you'll do:

  • Customer success and enthusiasm: extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts, including implementation, onboarding, training, and adoption
  • Account growth: identify areas for growth within existing accounts and manage the renewal process
  • Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider
  • Team mentorship: cultivate the culture and talent for attracting and motivating the talent to accomplish the above
  • What we're looking for:

  • Success: proven track record exceeding quota and 3+ years of Enterprise level sales experience in B2B SaaS
  • Communication skills: ability to communicate passionately, collaborate and rally others around them
  • Creativity: willingness to learn and adapt, as well as dream big
  • Integrity and trustworthiness
  • Grit: Bias towards action and resourceful
  • Humility: willingness to question one’s own assumptions with the desire to constantly improve
  • One of our core values at Canva, “Being a force for good” means we are actively working towards a world that isn't just good for a small few, but one that’s good for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community. To achieve this, we need to constantly work towards making Canva the best place to work, for everyone.

    Canva is currently one of Australia’s hottest technology companies and has been the ranked #1 Australian Workplace in Technology by JobAdvisor for two years in a row. We ensure that the Canva workspace is setup for you to do your best work and have a great time doing so, with breakout areas, little nooks, quiet places to retreat.

    We will not accept or review any CVs from external recruitment agencies.

    Working at Canva

    Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.

    Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include:

    • Competitive health benefits plans to support you and your wellbeing
    • Equity packages to truly be a part of the Canva journey
    • 401(k) retirement plan with company contribution to support you
    • Hybrid work model (in-office & from home)
    • Flexible leave so you can recharge, give back, support others or focus on your own professional development.
    • Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
    • An annual Vibe & Thrive allowance. This is for you to spend on whatever will support your wellbeing and development.. because you know what you need to Vibe and Thrive, better than anyone.
    • Virtual and in-office wellness benefits including Canva University, Employee Assistant Programs and Fitness & Meditation Classes.
    • Canva For Good program matching your not-for-profit donations, Force for Good leave (3 paid volunteering days) and a range of sustainability and ethical initiatives to get involved in.

    We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
    You’ve got this!