Technical Account Manager

Canva

Location: Austin, Texas

Job Type: Full time

Posted


Canva’s Commitment and Mission

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you!

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 100+ million monthly active users across 190 different countries and a team of over 3,000 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of.

Join us and design your future.

The role

The Technical Account Manager will work as a member of the Sales and Success team and along cross-functional teams to streamline the SSO client onboarding and user workflow experience. This position will be responsible for onboarding clients with their SSO integration, providing SSO technical support to clients, documenting all SSO workflows for clients, training Sales and Success Team (Enterprise and Education) on SSO use case scenarios, and collaborating with SSO Engineer team to provide client feedback and improve the process.

In this role, you'll get to:

  • Assists clients with SSO integration and SCIM provisioning
  • Direct and guide clients through resolution of technical issues
  • Create detailed client-facing documentation: step-by-step guides on how to implement SSO across multiple Identity Providers, user workflow experience for each use case, and FAQs
  • Train the Sales and Success team members on SSO, user workflow experience, and provide updates
  • Collaborate with SSO Engineering team to provide client feedback that will help shape the product roadmap
  • Provide customer service and remote support services and apply problem-solving skills
  • Work in a team environment and assist team members on various issues
  • Provide other ad hoc support and duties as assigned, including customer-facing Onboarding activities and share best practices
  • What we're looking for:

  • Deep knowledge and experience with SAML 2.0 and SCIM provisioning
  • Experience and working knowledge with Okta, Azure AD, ADFS, Duo, Ping Identity, GSuite, OneLogin, Atlassian (Confluence, JIRA)
  • Experience with Administration of IDP of at least one technology
  • Experience with general security/protocols, MFA implementation and support
  • Must be able to effectively communicate to internal stakeholders and external customers

  • Working at Canva

    Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.

    Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include:

    • Competitive health benefits plans to support you and your wellbeing
    • Equity packages to truly be a part of the Canva journey
    • 401(k) retirement plan with company contribution to support you
    • Hybrid work model (in-office & from home)
    • Flexible leave so you can recharge, give back, support others or focus on your own professional development.
    • Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
    • An annual Vibe & Thrive allowance. This is for you to spend on whatever will support your wellbeing and development.. because you know what you need to Vibe and Thrive, better than anyone.
    • Virtual and in-office wellness benefits including Canva University, Employee Assistant Programs and Fitness & Meditation Classes.
    • Canva For Good program matching your not-for-profit donations, Force for Good leave (3 paid volunteering days) and a range of sustainability and ethical initiatives to get involved in.

    We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
    You’ve got this!