Technical Marketing Engineer - Security and Compliance

Cisco Meraki

Location: San Francisco, California

Job Type: Full time

Last updated

Perfection not required
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The Cisco Meraki team is seeking a creative and driven Technical Marketing Engineer to support cloud security and compliance activities on the Cloud team. Meraki's Cloud team covers product areas such as user experience, APIs, developer ecosystem, security, compliance, and backend infrastructure. Within this role you'll work cross-collaboratively with Engineering, Security, Legal, Sales, and more!

This role will provide many opportunities to ensure that we continue to grow our happy customer base. You will work together with our Support team to analyze and resolve critical issues, while also being responsible for the product and handling every aspect vital to ensure it is #1 in the market!

Meraki is changing the way the industry thinks about networking, and you will own the charge to continue this evolution. Our Technical Marketing Engineers get the opportunity to collaborate with forward-thinking engineers and enthusiastic customers, ensuring the best user experience and the most sophisticated and secure cloud platform in the industry.

Responsibilities:

  • Serve as the authority and key technical advisor for the Meraki Cloud
  • Represent the product’s features, roadmap, and strategy to partners, customers, and executives
  • Be the first to have hands-on experience with new products, building labs to demo exciting new features to customers
  • Work with engineering teams through design, development, testing, launch, and iteration for privacy, security, and compliance capabilities
  • Drive cross-team initiatives, investigations of customer issues, and understanding of feature requests
  • Produce user documentation, standard methodology documents, and deployment guides for internal and external use across the company
  • Learn about industry and competitors to build competitive material, battle cards, and benchmarks
  • Build relationships with our Sales team and customers, and act as the primary technical point of contact for some of our most sophisticated deployments

What We are Looking For:

  • Degree in CS, EE, or a related technical field
  • 5+ years of work experience in software development, data center, and/or cloud technologies
  • A background in technical support, product testing, or QA preferred
  • Experience in cloud security; compliance exposure of some kind is helpful
  • A real passion for learning about security, compliance, networking, and cloud technologies
  • You have a strong sense of customer empathy to care deeply about top customer problems
  • The ability to easily communicate complicated concepts to non-technical people
  • An ambitious, can-do attitude with an intuitive understanding of product quality
  • You love solving technical problems in creative ways

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Cisco Covid-19 Vaccination Policy:
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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