Operations Support Coordinator, Returns Specialist - Chicago

Cisco Meraki

Location: Chicago, Illinois

Job Type: Full time


***This role is located in Chicago and will be a hybrid role! Working hours 8am - 4:30pm or 8:30am - 5pm (Central)

Cisco Meraki is seeking a hard-working and collaborative Returns Specialist to join our Operations team in our Chicago office!

As the fastest-growing cloud-managed networking team in the world, Meraki's products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality! We also understand that by simplifying powerful technology we can free passionate people to focus on their mission.

Are you ready to join the team?


  • Process return transactions of incoming equipment from our warehouses
  • Authorize incoming return requests based on company policies; research outlier cases and coordinate with the account executives when higher-level approval is needed
  • Communicate with customers, partners & distributors relating to returns logistics, credit processing & exception cases
  • Coordinate with support techs, product management, sales executives, and administrators to ensure that we provide the best possible customer experience


  • A Bachelor's degree is required
  • Authorization to work in the US without sponsorship
  • 2 - 3 years of transactional operations experience or 2 years of clerical or administrative experience in a field where attention to detail is critical, such as medicine or law, also considered
  • Excellent organizational and teamwork skills
  • Familiarity with Salesforce and Dynamics GP (or other ERP systems)

Knowledge and Skills:

  • Knowledge of RMA procedures.
  • Experience with data entry and invoice auditing.
  • Customer service background, preferably customers who want to return merchandise or products.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Compensation Range:
$41,100$56,300 USD

Message to applicants applying to work in the U.S.: When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

You’ve got this!