Fraud Customer Service - AM & PM (Remote)


Location: Phoenix, Arizona

Job Type: Not Specified


The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Discover. A brighter future.

Great News! You are eligible for a cash bonus!

  • Sign-on Bonus: up to $2K*

  • And… We offer 100% remote, combo, or on site- it’s your choice! You do need to live in Ohio, Utah, Arizona, or Delaware (and surrounding area), or Illinois.

  • AndAfter you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

*Bonus is paid in the following increments within 30 days of the following milestones:

  • $500 following 60 days employed

  • $500 following 120 days employed

  • $1000 following 365 days employed

To receive the bonus, you must be employed with Discover at the time of payment. Stated bonus payouts are before taxes and deductions as applicable to you.

Job Description

Class Start Date: Early September 2022

We’ve got you covered with a variety ofshifts for this position.

Available Shifts - All are listed in Eastern Time Zone

8:30 AM - 5:00 PM, M-F w/wkds

12:30 PM - 9:00 PM, M-F w/wkds

1:30 PM - 9:00 PM, M-F w/wkds

3:30 PM - 12:00 PM, M-F w/wkds

You’ll notice we post all jobs in EasternTime zone, but here’s what it means in your local time:

Shift options for different time zones

  • (NJ/DE/OH/MD/PA)Available START times between 8:30AM to 3:30PM EDT

  • (IL) Available START times between 7:30 AM to 2:30 PM CDT

  • (UT) Available START times between 6:30 AM - 1:30 PM MDT

  • (AZ) Available START times between 5:30 AM - 12:30 PM MST

Note:AllShifts are Monday-Friday with weekendsasassigned

Starting Wage: Minimum of $17.00 hourly up to $22.44/hour with shift differential.

We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!Check out all the reasons to apply:

Full Time Benefits

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:

  • Paid time off (at minimum 20 personal days + 7 holidays per year)

  • Medical/Dental/Vision/Life Insurance

  • Tuition Reimbursement for eligible US based employees

  • 401K with company match and fixed contribution

  • Employee Stock Purchase Plan

  • Full service cafeteria featuring Starbucks and subsidized Mindful options

  • Access to fitness center

  • Opportunities to volunteer in the community

  • Development groups and training

  • On-site Health Clinics

  • Onsite Employee Assistance Program Counselors

  • Discover [email protected] Family Assistance Program (Discounted childcare at participating centers, free membership, and subsidized Backup Care Services)

  • Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

What You’ll Do

  • Resolve Cardmember inquiries regarding a fraud- or security-related concern; such as verifying flagged transactions, caller authentication, reporting an account as fraud, etc.

  • Take incoming calls and referrals from other departments, and at times make outbound calls.

How You’ll Do It

  • Handle inbound customer calls; complete necessary fraud verification, includes caller authentication, transaction verification, etc., utilizing excellent customer service skills.

  • Collect necessary information and complete a fraud report when a customer confirms unauthorized account activity.

  • Ensure proper follow-up or escalation of account based on call outcome.

  • Make outbound calls to verify account activity with the customer.

Qualifications You’ll Need

Bonus Point If You Have

  • High school diploma or GED

  • 1+ years of experience in call center/customer service

  • A quiet workspace

  • Internet service with a minimum speed of 5mbps

  • Personal smartphone or a tablet





With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

You’ve got this!