Lead Operations Strategy Analyst

Discover

Location: Springfield, Illinois

Job Type: Not Specified

Posted

Perfection not required
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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

What You’ll Do

Leads business problem resolution and improvement ideas from identification through resolution. Works across teams and business partners and drives work forward to provide timely and quality investigation and solutions complex issues. Evaluates the implications of customer impact and implements strategies and system improvements to support business operations. Utilizes data to identify opportunities to enhance efficiencies, foster collaboration, and problem-solve issues.

How You’ll Do It

  • Assess root causes and solutions for issues that arise.
  • Document and present findings to business partners and leadership.
  • Lead performance improvement implementations.
  • Partner with internal teams and external partners to define implementation requirements within deadlines.
  • Ensure operational readiness for all implementations, technology, and process changes.
  • Identify opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows.
  • Documents processes and process flows.
  • Drives the development and enhancement of reporting metrics.

Qualifications You’ll Need

The Basics:

  • Bachelor's degree in business, arts and sciences, or related field
  • 4+ years of experience in customer service or financial services operations
  • In lieu of a degree, 6+ years of experience in customer service or financial services operations

Bonus Points If You Have:

  • Master's degree in business, arts and sciences, or related field
  • 4+ years of experience in applicable line of business (deposits, personal loans, student loans), or related field

Internal Movement Requirements

  • Overall rating on most recent performance evaluation is a “Meets Expectations” or above
  • May not be on a corrective action plan or performance improvement plan.
  • One year in current job (6 months for field volume employees)
  • For more information, please visit myHR

Pay Grade: 07

Take the next step in your career by applying today and talking to your manager about opportunities you are interested in. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

You’ve got this!