Technical Solutions Analyst II

Expedia Group

Location: Dallas, Texas, Springfield, Missouri

Job Type: Full time

Posted

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Technical Solutions Analyst II


An established team member with advance knowledge and experience that leads complex investigation and remediation for critical production service disruptions and/or service enhancements. Leads small, well defined technical projects focusing on cross functional collaboration. Acts as mentor for junior analysts. Identifies opportunities for process and continuous improvement.

What you'll do:

  • Understand how team goals fit a business need

  • Investigate critical incidents and drafts concise, balanced, and evidence-based reports on findings

  • Lead improvements of chronic issues or product opportunities through data analysis by partnering with key stakeholders

  • Lead actions around improving customer and employee satisfaction, and support the data collection and analysis process

  • Gather pertinent information and provide guidance about a problem by analyzing data and patterns and identifying underlying issues

  • Implement solutions based on advanced knowledge of standard practices and previous experiences; escalate complex or unprecedented issues and needed

  • Collaborate and lead investigations with others across disciplines to brainstorm and execute solutions to the most complex, uncommon problems

  • Participate in development of information technology and infrastructure projects

  • Develop / maintain support documentation for use by all levels of support personnel

  • Help coordinate stakeholder input and collaboration efforts when developing solutions to issues

  • Detect complex patterns (a figure, object, word, or sound) that are hidden in other distracting material to understand opportunities for improving services and/or products

  • Break down complex information (eg, legal, operational risk, and regulatory data) into understandable terminology and actionable concepts

  • Use technical knowledge and expertise to generate comprehendible, broadly-applicable communications based on new and non-typical data

  • Design differentiated technical communications (content focus, style, presentation, etc) for various internal and external audiences based on an understanding of their differing levels of familiarity with technical language

  • Report clearly on current work status

  • Ask challenging questions when empowered to do so

  • Facilitate collaboration with different stakeholders with varied perspectives to develop effective solutions to issues

  • Strive for optimum organizational efficiency by applying systems thinking across boundaries and making recommendations about policies/ processes

  • Take a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are made

  • Leverage an advanced knowledge of statistical concepts to identify data variances and offer solutions

  • Identify areas where efficiency and process improvement are needed within their own work area

  • Develop the business functions, standards, and procedures

  • Articulate and present process improvement ideas to the wider business

  • Apply new ideas or approaches to own work to enhance outputs

  • Collaborate with team members to co-develop and solve problems

  • Proactively reaches out to meet peers across environment and collaborates to solve problems

Who you are:

  • Bachelor's degree, Master's degree or equivalent related professional experience. Technical degree preferred

  • A+ Certification or equivalent

  • CompTIA Net+ or equivalent

  • AWS Associate

  • Functional/ Technical Skills

  • Supports day to day operations in 24x7 production or equivalent environments

  • Provides technical assessments or feedback to team

  • Participates in cross functional projects or initiatives with demonstration of individual delivery

  • Leads investigations and remediations for high impacting service disruptions

  • Gathers pertinent information about a problem by analyzing data and patterns and identifying underlying issues

  • Researches precedents and known solutions for complex problems. Recommends solutions to prevent reoccurring problems

  • Implements solutions and ensures effective resolution using standard practices and previous experiences, escalating troubleshooting if needed

  • Broad knowledge of infrastructure services

  • Understands the concepts of managing infrastructure with code

  • Able to configure or operate cloud infrastructure through automation or code

  • Understands moderately complex systems

  • Has a deep understanding of observability and operational tools including interacting using Infrastructure as Code

  • Tests and monitors their own code

  • Has moderate strength in at least one language

  • Familiar with simple API and data access patterns and integration

  • Understands software development theory and design

  • Proficient developing in continuous deployment and integration environments

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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