Technical Operations Analyst

Expedia Group

Location: Chicago, Illinois

Job Type: Full time

Posted


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Technical Operations Analyst

Do you want to be part of a partner-focused team that in a global technology organization? Do you enjoy being First to Know and First to Act to ensure high availability of partner-facing applications and services? Our Partner Operations Team is looking for an experienced person to join our team. Our focus is on ensuring operational stability for our partners by quickly identifying and understanding impacting events, driving those issues to resolution, and working with other Technology teams to improve service reliability and customer experience.

What you’ll do:

  • Support the production environment through proactive monitoring, identifying anomalies or abnormal trends, and collaborating with development and engineering teams to resolve issues

  • Support incident response on critical applications and infrastructure issues

  • Analyze user experience patterns to understand their business and technology requirements and work with Technology and Product teams to motivate change

  • Perform application log analysis and develop improvements that allow applications to better instrument for availability and performance (uptime, success rate, and user experience)

  • Build custom alerts, dashboards and reports needed for the development, engineering, and operations teams

  • Provide analysis and reporting for major incidents, SLAs, SLIs, SLOs, etc. to key partners

  • Support launches of new partners and services

Who you are:

  • 2+ years’ experience on an operationally focused team in Website Operations, Application Support, or similar position or Bachelors/Master’s in Computer Science, Information Technology, Computer Engineering, or related technical field; or equivalent related professional experience

  • Experience with application and service monitoring tools, such as Splunk, DataDog, Catchpoint, CloudWatch, Dynatrace, etc.

  • Experience working with several teams on incident resolution in an efficient manner

  • Understanding of large-scale, sophisticated systems from a reliability perspective

  • Great communication skills and ability to work well in a diverse, team-focused environment

  • Experience in scripting or coding is a plus (Python, R, JS, etc.)

  • Understanding of IT Service Management (ITSM) is a plus

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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