Event Support Technician
Location: Austin, Texas
Job Type: Full time
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Expedia IT (eIT) is looking for a dynamic individual capable of thriving in a fast paced and high stress environment as anEvent Support Technician. You are an experienced Event technologist and have the ability to smoothly facilitate live events.You are a highly motivated top-tier IT professional capable of providing desktop support to Expedia Group Executives in person and remote
What you'll do:
Assisting customers with planning meetings and walk-throughs
Manages vendor estimates and labor costs
Manages technical resource scheduling for equipment and labor
Manages technical rehearsals
Supports media playback and presentation methods
Clearly communicate with all team members and stakeholders
Management of technical services for assigned events and relevant facility operations
Optimizing audio, video, lighting and staging for the best quality attainable
Direction of the technical team (calling the show)
Dynamically flex to customer needs and adapt to complications
Oversee proper strike of event venue(s)
Manages post-event customer needs
You will be expected to take ownership of technology related to events and executive townhalls.
You will provide IT Desktop support to the Traveler Leadership Team and their assistants in the location/region based, this includes all desktop computing hardware and software and peripherals.
Will be required to lead problem resolution activities among multiple parties to get technology incidents and problems resolved.
You will work with other Expedia Group teams, like product and marketing, in planning and leading events onsite in Expedia Group offices and offsite locations.
Develops/maintains support document for use by all levels of support personnel as well as end-user documentation.
You will identify and solve any problem that affect desktop computer operating systems and solve problems and maintenance of systems.
Trains executives and assistants. Orients them on how to use computer hardware and software applications.
Maintains other relevant computer information technology devices such as Monitors, Printers, Video teleconferencing devices.
Incumbent may be required to travel as needed.
You will deliver training and mentorship for junior team members on processes and workflow
You will make timely and accurate diagnosis of system related problems and settling between hardware, software and network related problems, and work in conjunction with the Global Service Desk and other IT operations/engineering groups to provide resolution.
Some shift work may be required, and weekend work is needed for projects
Perform other duties as assigned.
Who you are:
3+ years in event or production management
2+ years of show calling experience
2+ years live audio (broadcast or front of house) experience
Demonstrated ability to maintain and manage complex calendaring systems and databases
Experience with video, lighting and staging systems. Optional, live-streaming software and hardware.
Ability to communicate effectively with high level executives and executive assistants
Experience with event technology like video switchers, microphones, and projectors.
You have excellent problem-solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
You have experience working on medium-large projects and delivering against timelines.
Excellent organizational, communication, and technical skills with a strong customer service orientation.
You should be self-managed and a self-starter with a positive attitude.
Excellent written and verbal communications capable of delivering at anadvanced level.
Have working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity.
Able to perform root cause analysis. Capable of actively recommending effective courses of action, communicate resolution, policy and procedures to the various IT partners, management, and end user population.
Able to effectively operate within an ambiguous environment and independently deliver goals and objectives.
You have proven time management and delegation skills.
Ability to establish good relationships with individuals at the management level.
You are dynamic, innovative and capable of garnering the respect and high-level trust required by the help desk and IT teams for this position to be successful.
Ability to communicate effectively with both technical and non-technical teams
Ability to work independently while collaborating with remote teams in a fast-paced environment
Preferred but not required:
Experience with Service Now ITSM Tools
Bachelor’s Degree in Computer Science, IT Technology or another appropriately related field.
Microsoft Certified Systems Engineer (MCSE)
Cisco CCNA certification
ITIL Foundation Certificate
Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro)
Skills you'll use every day:
Technical Competence: Uses technical skills and experience, to meet and exceed job requirements, is in command of critical issues
Problem Solving: Takes the initiative to identify current and potential problems and determines the best solution to these
Organizational Effectiveness: Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and get things done in a complex multi-level organization
Customer Service: Demonstrates a high level of empathy and patience while working with users. Demonstrates emotional intelligence while supporting users’ issues.
Effective communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, listens carefully and considers what others have to say, including different viewpoints.
Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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