Account & Supplier Risk Investigator I
Location: Springfield, Missouri
Job Type: Full time
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Account & Supplier Risk Investigator I
We are a team of dedicated analysts passionate about protecting our partners, customers, and our business from unauthorized account access and fraudulent behavior. We monitor account and supply partner listing activity to identify high risk behavior and take decisive action to keep our customers secure. This role requires flexibility in adapting your approach as circumstances change. As Fraud never stops, neither do we. We are a global operations team with analysts in both the US and EU providing 24x7 coverage and scheduling flexibility is needed in this role. Our team values diverse strengths and recognizes the importance of individual contributions. If you have a hunger to make a difference with one of the most loved consumer brands in the world and to excel in the dynamic travel industry, this is the job for you.
What You’ll Do:
Your core function is to support multiple real-time work queues and out of queue monitoring tasks, making independent, and accurate decisions on high risk behaviors across Expedia Group accounts and supply partners
Consistently maintain or exceed required performance standards related to productivity, quality, and efficiency
You may execute pre-written SQL and Redshift database queries to retrieve data in order to assist your investigations
You may participate in initiatives to identify improvements in tools and processes
Provide feedback on critical issues impacting the team workflow, including bugs, data gaps, and technical problems
Maintain up-to-date knowledge of the account and supplier risk space
Respond to and resolve inbound customer and partner escalations
Suggest changes to policies and procedures which enhance effectiveness of the team
May be required to support business continuity emergencies, as requested by leadership
Support other duties as assigned
Who You Are:
Relevant experience in eCommerce risk environments
Proven capacity for analytical thought
Experience with SQL/Redshift/Qubole/Splunk is desirable; ability to learn such data mining tools is essential
Requires superb interpersonal skills, and an ability to communicate effectively with internal and external parties
Possess a high degree of self-motivation, and strive for improvement both in yourself and those around you
Flexibility to adapt and able to handle multiple assignments while working independently
Love working as a part of a creative, adaptable team within an evolving area of the company
Attention to detail is critical, as is the ability to prioritize work to meet business needs
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.