Director, Product Management
Location: Seattle, Washington
Job Type: Full time
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Director, Product Management
At Expedia Group, our mission is to power global travel for everyone, everywhere. If you are passionate about our customers’ experience and seek a collaborative, rewarding and fast-paced environment, you will love Expedia Group's Global InsurTech team! In InsurTech, we provide confidence to book, peace of mind, and protection when the unexpected happens for millions of travelers globally through an innovative portfolio of customer centric, machine-learning driven, risk-based products.
We want a resourceful, data-driven, and strategic self-starter to play a pivotal role in driving the dynamic pricing and machine-learning driven policy creation strategy for our insurance products globally. Your deep understanding of our travelers and key business value drivers will accelerate near and long-term performance by identifying, prioritizing, and rolling out new InsurTech product enhancements. Your efforts will increase customer engagement and satisfaction and will be a core lever of our strategic growth plan.
What you’ll do:
Identify process gaps/inefficiencies across teams and recommend improvements to increase effectiveness, drive business results, and develop teams. In addition, you will highlight areas where larger simplification/automation may be needed to continue to scale
Generate new ideas for developing deeper customer insights (i.e. new research topics and methods, new data sources, etc.) including ways to better quantify insights and build/use feedback loops.
Coach others to gain new insights and view opportunities from different perspectives
Advocate for cross-functional support and structure needed to accomplish goals and reorganize to align with cross-functional teams for optimal efficiency. These efforts will be rewarded and recognized with creative resource allocation suggestions and approaches to gain efficiency and improve effectiveness
Combine knowledge, skills, and product expertise (e.g., KPIs, audience, technical) in more than one functional product area to promote effectiveness and influence across the larger product portfolio
Serve as an expert on industry issues, including trends and challenges or concepts; provide guidance and expertise on unique situations. In addition, you will coach and guide internal team members on how to analyze and understand the industry and competitive landscape taking into consideration the strategy, roadmap and feature development
Influence partners to align perspectives, enable your own team, and remove roadblocks
Identify ways to simplify, phase and/or enhance feedback loops for a system change leading to smooth implementation
Coach managers on building trusting, candid relationships with their teams to enable productive development conversations
Identify and resolve issues that may impair the team's ability to meet strategic, financial and technical goals
Build feedback and data loops into system changes to enable continuous system improvement at scale
Use frameworks to influence internal partners and leadership on product direction/key decisions
Proactively ensure cross team partnerships and lead alignment of work with broader initiatives tailoring messaging to distinct internal partners and filtering relevant communication
Who you are:
Bachelor's, Masters or PhD degree in Economics, Statistics, Mathematics, Engineering or a related Technical field; or Equivalent related professional experience
Exceptional People Leadership skills managing large, cross-functional teams
Demonstrates experience in resource planning and optimization within and across teams to maximize results and achieve desirable performance
Able to effectively drive and evaluate idea creation of new ideas, methods, products and solutions that align with departmental and business goals
Past experience with AI/ML and/or pricing strongly preferred
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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