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Manager, Operations Improvement Analyst

Expedia Group

Location: Springfield, Missouri

Job Type: Full time


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Manager, Operations Improvement Analyst

As one of the largest teams within Expedia Group, the Traveler & Partner Services Platform (TPSP) unites global, front-line support for Expedia Group’s travelers and supply partners across all EG brands and strategic partnerships. TPSP is looking for a proven operations expert to lead our Americas Lodging Supply Operations Improvement Analyst (OIAs) team. This leader must possess a combination of leadership skills, ability to influence across the organization, and be capable of driving process improvement in front line operations. OIAs serve a unique role in the operations teams, including but not limited to, driving process improvement, collecting feedback for process and product improvements, conducting ad hoc training for front line teams, as well as seeking out opportunities to improve partner and traveler experience. In addition, the team often leans in as project leads for test-and-learns and internal business initiatives to drive key activities that support Expedia Group’s (EG) goals and strategic objectives. It is important that this leader is able to effectively work and coordinate with global counterparts as well as multiple cross-functional teams to drive improvements in operational metrics and KPIs.

You will be the leader of the Americas distributed and diverse team of OIAs that provide program support to hundreds of internal agents, as well as a significant outsourced team. An ideal candidate will be a natural problem solver, while being able to communicate and work with senior leadership and drive effective engagement with front line operations teams. The Lodging Operations team at Expedia Group is a collaborative unit, creating strategic direction and aligning with peers and external stakeholders to ensure a high performing culture. Key Objectives: Execution and adoption of new tools, processes, and policies that strategy and enablement, and continuous improvement creates, as well as process improvement within our own department.

What you’ll do:

  • Help employees prioritize and link daily work to broader objectives

  • Process and change management leadership in partnership with front line operations teams and leaders

  • Services and Operations support for ad hoc priority projects, technology migrations, and other urgent business needs

  • Build high performing team by integrating a diversity of skills and personalities

  • Plan and optimize resources within teams in order to maximize results and achieved desired performance

Who you are:

  • You have a bachelor's or master's degree; or Equivalent related professional experience

  • Experienced leading process improvement initiatives

  • You are collaborative, able to work across business functions and across organizational layers


About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.