Senior Manager, Research Operations

Expedia Group

Location: Austin, Texas, Seattle, Washington

Job Type: Full time


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Senior Manager, Research Operations

Within the Experience Design (XD) org, Design Operations exists to help consistently deliver high-quality design at scale, streamline our processes, orchestrate communication and ceremonies, develop our practices, drive professional development, and serve as a catalyst for how we achieve our vision of an experience-led culture across the entire organization.

We are looking for a Senior Manager, Research Operations to take a lead role in establishing our user research operations capability. In this position, you will collaborate closely with our UX Research team and other Experience Design leaders to define, build and maintain an operational infrastructure that will serve as the backbone for XD research activities across a broad spectrum of products and services. You will help strategize and implement thoughtful research processes, systems, and resources. The outcome of your work will be tangible improvements in the rigor, ease, visibility, and value of user research at Expedia Group.

Our ideal candidate takes a holistic and collaborative approach to solving problems and views research as a team sport where their own success can be seen in the success of others.

What you’ll do:

  • Partner closely with the Research Leadership Team on scaling Expedia’s UX Research offering

  • Establish new programs and build upon existing research activities to grow research and enable the business to gain insights in a variety of ways

  • Maintain team resources, including research templates, training materials, playbooks, and regular updates. Own a database of cross-channel product feedback

  • Own & scale participant recruitment across the team while ensuring all recruiting is done in compliance with Expedia Group policies

  • Create alignment across research activities by developing standardized approaches

  • Build strong relationships across the Experience Design organization with business partners, technology partners, and leadership

  • Research, recommend and manage research tools that are best suited to support our practices and team needs

  • Facilitate cross-team and cross-divisional movement of talent as a tool for building skills, capabilities, and crafting visibility to talent

  • Ensure that our research is legal, ethical, and in full compliance with data handling policies and practices

  • Actively engage with legal, security, procurement and facility teams to support operations/programs/studies

  • Source and evaluate research vendors to support operations/programs/studies

Who you are:

  • 5-7+ years of experience working in related UX/Research, operational or program management roles

  • Deep understanding for user experience design, research, and content strategy processes and practices to a level that enables strong collaboration with peers

  • You have established deep relationships and can influence multi-disciplinary teams and stakeholders across the organization

  • You have demonstrable management experience partnering and building bridges with stakeholders, teams, and agencies

  • Experience with research tools, such as Qualtrics, UserTesting, dScout, User Interviews and similar is preferred

  • Experienced People Leader who has led teams to drive collaborative decisions while developing an autonomous team to drive business results


About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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