Technical Program Manager III
Location: Seattle, Washington
Job Type: Full time
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Technical Program Manager III
Expedia’s Intelligent Conversational Experiences team is dedicated to driving technology innovation to create effortless customer experiences worldwide in Expedia Group apps, websites, support channels, and contact centers via our Virtual Agent Platform. We support over 80 million customer interactions a year and over 12 thousand agents – across a global brand portfolio and workforce.We are looking for a passionate and data-driven Technical Program Manager with strong technical acumen and program management skills to drive critical strategic programs for Expedia's Platform as a Product domain.
What you'll do:
Take ownership through every stage of the agile software development lifecycle ad lead and mentor others through agile ceremonies
Develop project schedules, define timeframes, and prioritize tasks to achieve project milestones and deliver intended objectives within the agreed timeframes and ensure that requirements are completed
Keep relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule
Lead proactive risk management, working with the team to anticipate new risks and mitigation planning
Lead increasingly complex technical projects with some supervised work on ambiguous adaptive programs
Coordinate bringing together different stakeholders with varied perspectives to develop solutions to issues and contributes your own suggestions
Assist with a whole systems approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for
Identify opportunities to re-use patterns and apply them to systems to add value or simplify
Think holistically to identify opportunities around policies/processes to increase efficiency across organizational boundaries
Foster a team environment where members are comfortable critiquing and suggesting changes to improve processes
Be involved in different stages of the product development lifecycle from idea generation to bringing a product to market by supporting the different phases and improving product performance
Demonstrate the ability to confidently deliver on parts of the product development lifecycle
Support and facilitate conversations regarding product development lifecycle with other teams
Guide the organization through program delivery and outcomes.
Communicate technical and business concepts confidently to mid-level management
Who you are:
5-7 years of industry experience in a professional technology organization
3+ years of Program/Project Management in a high-tech company
A high level of initiative, passion, and desire to create a world-class experience for customers
Demonstrated experience driving agile software development with engineering, and functional teams
Demonstrate understanding of functional and technical information (e.g. user flows, technical system design, and workflows).
Able to clearly articulate decision-making rationale, solutions, methodologies, and frameworks
Detail oriented, yet able to see a wide array of choices & identify what truly matters, problem solving skills is a requirement
Bachelor’s or Master's in Computer Science or a related engineering fields ; or equivalent related professional experience
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.