Senior Manager, User Experience Design
Location: Chicago, Illinois
Job Type: Full time
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Senior Manager, User Experience Design
At Expedia Group, our mission is to power global travel for everyone, everywhere. Within Expedia Group, the Experience Design organization (XD) is our global, cross-disciplinary team uniting user experience design, content design, and research to enable innovative, relevant, and cohesive experiences that serve the needs of all our travelers, partners, and agents.
The Demand Partner XD Team is focused on the B2B brand of Expedia Group and we need leaders who want to drive and influence new experiences. As the world’s largest and fastest-growing B2B travel solutions provider ($8 billion in sales and counting), we partner with over 10,000 partners in 33 countries to turn their web traffic into travel bookings and happy customers.
We are looking for a Senior Manager, Experience Design who can drive programmatic, high visibility experiences and thought leadership across the organization. This team member will be essential to cross-functional teams and provides direction for improving large or complex areas of the partner/traveler experience.
What you’ll do:
Problem Definition and Product Strategy:
You are an influencing voice in strategic roadmap discussions at the program level
Mentor teams on synthesizing insights in complex problem spaces
Drive the creation of compelling customer experience vision, strategy and success metrics at the program level, and connect related initiatives
Facilitate ongoing collaboration with stakeholders with varied perspectives to align goals and ideas.
Role model and mentor for exemplary visual and interaction design practice and hold yourself and others accountable to deliver high quality experiences
Take a whole systems approach to analysing and solving customer problems
Champion appropriate usage and growth of design systems
Help your team apply and adapt design and research processes to manage large/complex problem areas.
Use both qualitative and quantitative insights of customer research and data and business analytics to drive design solutions
Encourage team members to remain customer centric
Create communication materials using storytelling and persuasion techniques that build trust with partners and establish long-term relationships
Coach your team to use feedback effectively
Guide others on best practices and approaches for clear, concise and organized communication
Recognize staff potential and guide employees in developing skills by recommending appropriate training and sources of information
Create an environment for team effectiveness, where strengths are known and built upon and learning is shared to build capacity
Share domain and industry knowledge between cross-functional teams
Seek mentorship opportunities for direct reports
Build Effective Teams:
Lead the shaping of an inclusive, innovative, candid and trusting culture in your team
Obtain resources needed to reach individual and team goals
Prioritize team morale and productivity, celebrating team accomplishments
Promote collaboration among team members
Encourage others to cooperate and coordinate efforts
Attract and select diverse and high caliber talent
Who you are:
Bachelor's or Equivalent Experience; Human-Computer Interaction, User Experience or related Design field or relevant experience is applicable
Experience in formally line managing teams
Understands user experience design, research, and content strategy processes and practices to a level that enables strong collaboration with peers
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.