Cost Adjustment Coordinator - EGP

Expedia Group

Location: Springfield, Missouri

Job Type: Full time


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Cost Adjustment Coordinator - EGP

Cost Adjustment mitigates company risk and strives to aid in the accurate and timely payment of our vendors by performing manual cost adjustments as well as aiding in the development of automated cost adjustment solutions. Cost Adjustment Coordinators work from multiple high volume case queues while balancing working in a high production environment with conducting thorough case research to maintaining high-quality work standards.

Skilled internal communication is also vital to maintaining active partnerships with neighboring internal departments. Successful Cost Adjustment Coordinators have a high attention to detail, seek to understand our neighboring departments and how our work affects one another, can sustain a keen sense of focus for extended periods of time, are skilled at analytical problem solving & decision making, and contribute to team discussions of work content and team practices. If you are this candidate, you must enjoy working both as a team as well as an individual contributor, be ready to question procedures with the goal of driving efficiency, be a driven self-starter, ready to tackle a variety of work queues, systems, and reports, and always be ready for a challenge.

What you’ll do:

  • Review a minimum number of cases as established by department metrics

  • Meet and sustain a minimum monthly quality score as established by management

  • Ability to grasp different currencies and languages and make correct currency conversions and language translations

  • Remove or reset the correct cost amounts according to case notes from many different sources

  • Create debit memos or invoice exceptions against partners who have been mistakenly overpaid

  • Process invoice adjustments according to established guidelines and case research

  • Be knowledgeable about the different Expedia, Inc. products and points of sale

  • Ensure each transaction is processed in compliance with company policies and procedures

  • Escalate and seek guidance for cases with missing or incomplete information

  • Exercise sound judgment on behalf of Expedia and the Financial Operations department

  • Complete and follow through on all tasks assigned or volunteered

Who you are:

  • Exceptional written and verbal communication skills with attention to detail

  • Strong organizational skills

  • Ability to work with minimal direction, alone and in a team environment

  • Knowledge of accounts payable processes; international diversity a plus

  • Ability to multi-task and meet deadlines in a high production environment

  • Ability to visualize, articulate, and solve payment problems

  • Strong PC proficiency including but not limited to All MS Office applications

  • Advanced MS Excel Skills are a plus

  • Must be able to edit, improve and manipulate content/presentation in all products

  • Exceptional typing/10-key/Data Entry proficiency with a minimum 5,000 kph

  • Ability to work extended hours/weekends including various shifts based on business needs

  • Bachelor’s or Master’s degree in a related field; or equivalent related professional experience

  • 1+ Year of reconciliation, accounting and/or data investigation is a plus

The total cash range for this position in Springfield is $33,000.00 to $46,500.00. Employees in this role have the potential to increase their pay up to $53,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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