Senior Analyst, Voice of the Partner

Expedia Group

Location: Austin, Texas, Greater London, Seattle, Washington

Job Type: Full time

Posted


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Senior Analyst, Voice of the Partner

Are you passionate about putting yourself in the shoes of the customer? Do you have a solid track record of undertaking customer research and using the feedback to influence different departments to always think ‘customer first’? If so, this role could be for you. A newly created role within the marketing team of Expedia for Business, the B2B partnership brand of Expedia Group, this role has a huge amount of opportunity and scope to make a real impact on the business.

You will be responsible for managing research programs, ensuring we are effectively capturing partner feedback and, making it easily accessible and digestible for the whole organization and driving through action plans on the back of this feedback. You’ll need to be comfortable working in an ambiguous, fast paced environment and have a persuasive personality, effortlessly inspiring others in departments across the business to reach ambitious partner-centric goals.

What you’ll do:

  • Helping shape and execute our partner listening strategy to ensure we are capturing partners’ feedback and changing needs

  • Working with different departments across the business (including product, research, and data owners) to identify and build key partner listening posts and surveys

  • Accountable for managing several surveys and the end-to-end process of these. This includes working across all departments to gather questions, building and executing surveys in line with market research best practice, and feedback the survey results and insights to the business

  • Building and distributing surveys using our CX Platform, and working closely with our CX Platform vendor to ensure we are making the most of the platform as well as bringing skills and expertise in-house

  • Support and manage key aspects of quarterly Partner Advisory boards and regular focus groups across key Partner audiences

  • Apply qualitative and quantitative approaches to carry out partner research, commission surveys, analyze findings and deliver key insights to stakeholders across the business

  • Ensure an integrated approach to our sources of partner feedback - look at external sources, touch point surveys and internal feedback in a holistic way across all departments

  • Uncover and aggregate the most compelling insights and stories across our partner base to build a deep understanding of our partners and our key segments; ensure partners insights are measured and shared effectively across the org and clearly visible (e.g., Dashboards)

  • Supporting with running monthly working groups with key stakeholders

  • Building and managing Partner panels to support with needs-based research

  • Support with defining, implementing and managing core research operations e.g., operating model when working with other research teams, research quarantine rules, use of Partner contact data

Who you are:

  • Experience of working in a global fast-paced, matrixed, high-growth environment

  • Proven experience (3 years +) of B2B partner insights experience, with a passion for improving Partner experience to bring benefits to Partners as well the business

  • Data-driven with an analytical mindset: Confident analyzing large data sets to find opportunities and unlock insights

  • Ability to translate feedback into insights and compelling stories, and make meaningful recommendations

  • Working with a CX platform to build and distribute email and digital intercept surveys

  • Good knowledge and experience of qualitative and quantitative research methodologies

  • Ability to inspire and influence key stakeholders to act towards advancing shared interests and business goals

  • Results driven and continually looking to improve: Able to continually critique and optimize performance with a positive mind-set

  • True self-starter with an enthusiastic and positive, can-do attitude with a bias for action, and ability to work comfortably in ambiguous situations

  • A keen understanding of basic business operations and the organizational levers (systems, processes, departments, functions) that drive profitable growth

  • Communication skills: Excellent spoken and written communication skills and ability to present a cohesive and actionable narrative through data

  • You are passionate about understanding partners’ businesses and commercially minded

  • Bachelor's degree in a related field; or equivalent related professional experience

  • Fluent English

#LI-MC1

The total cash range for this position in Austin is $ $82,500 to $ 115,500. Employees in this role have the potential to increase their pay up to $ 132,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role

The total cash range for this position in Seattle is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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