Merchant AP Non-Lodging Support Coordinator
Location: Springfield, Missouri
Job Type: Full time
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Merchant AP Non-Lodging Support Coordinator
Do you enjoy building positive relationships with teammates and business partners? Are you energized by a challenge? This position is responsible for resolving payment inquiries from our non-lodging partners. You will have the opportunity to collaborate across your group along with other internal customers, suppliers to resolve partner issues.
What you’ll do:
Handling and responding to escalations from both customers and various internal teams
Independently solve complex non-lodging payment/invoice related issues
Research and conduct investigations using internal and external resources
Take ownership of projects as assigned
Work Salesforce cases according to established department metrics
Accurately complete cases to ensure all information is recorded correctly; to include all required documentation and approvals
Continuous Improvement, analyze trends to pursue process improvements and address problems as they arise
Other duties as assigned
Ensure department processes follow company policies, procedures, and controls
Who you are:
You possess exceptional written and verbal communication skills with attention to detail
Ability to quickly learn new technology and systems
You have strong organizational skills with attention on detail
Enthusiastic self-starter who works with minimal direction, alone or in a team environment
Ability to visualize, articulate, and solve payment problems
Demonstrate independent decision-making skills
Strong PC proficiency including but not limited to All MS Office applications
Ability to edit, improve and manipulate content for presentation to leadership
Possess influential, motivating and educational skills
1+ year(s) of reconciliation, accounting and/or data investigation is a plus
1+ year(s) of business-oriented customer service – escalated customer service experience
Strong PC proficiency including but not limited to MS Office applications, proficiency in Excel and SQL. Experience with ERP Software (Oracle) is preferred
#LI-KW1The total cash range for this position in Springfield is $37,000.00 to $51,500.00. Employees in this role have the potential to increase their pay up to $59,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.