Senior Manager Vacation Rental Acquisition, Partner Success

Expedia Group

Location: Austin, Texas

Job Type: Full time

Posted


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Senior Manager Vacation Rental Acquisition, Partner Success

As a key member of the broader Partner Success Leadership team, the Senior Manager will manage a team of Individual Contributors and Managers who are charged with bringing new suppliers to the Vrbo family of brands. The Acquisition Sales Team’s primary responsibility is to acquire high value Vacation Rental inventory in top destinations for Vrbo, Part of Expedia Group’s fast-growing global customer base, within their assigned territory. By doing so, you will grow Vrbo marketplace supply through targeted prospecting and value-based selling.

The Senior Manager will directly manage a team of Acquisition Salespeople who work to enable our partners to achieve their goals and enhance the traveler experience. You an expert on new partner acquisition and will represent the partner perspective to other internal HomeAway teams, such as Product, Marketing or Technology teams. You will train your team to conduct high-quality sales conversations and strong start consultations with new and existing partners, using call coaching and excellent sheets. Senior Managers recruit, develop, and motivate customer facing teams, and leverage their own experience to coach their team toward success. You also drive game-changing initiatives that align with business goals and improve team performance.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you!

What you’ll do:

  • Hold regular 1:1s with team members and managers, assess performance, and provide feedback

  • Forecast business projections based on documented pipeline, opportunity and trends

  • Create and manage pipeline and territory coverage plan. Analyze opportunities and trends to set quotas. Manage team KPIs

  • Facilitate training needed to continually enhance communication, persuasion, objection handling, and shared accountability with our partners

  • Evaluate each team members' monthly/quarterly business plans to acquire, retain, and optimize vacation rental supply in targeted markets

  • Ensure that all team members meet or exceed all activity standards

  • Directly manage partner concerns and feedback, and help to resolve all issues with a keen sense of ownership and care

  • Help prioritize and triage partner and traveler issues with the appropriate Support, Development, and Product teams necessary for resolution

  • Act as a key contributor to the broader Partner Success management team, as well as internal partners, in regard to strategy, improving performance and process and soliciting feedback for product improvement

  • Demonstrate business acumen, strong knowledge of products, e-commerce pipelining, monetization and optimization, process improvement and a solutions-based approach to challenging problems

  • Organize and attend team participation in industry-related events

  • Manage special projects as needed

  • Develop high-potential team members into future HomeAway leaders

  • May lead or manage Managers as direct reports

Who you are:

  • Bachelor’s or Master’s Degree in a related field; or equivalent related professional experience

  • Proficient in English

  • 10+ years B2B sales, client services, or client success / account management experience

  • 5+ years of managing Account Management or Client Success teams, preferably with eCommerce products

  • Knowledge of the vacation rental industry is a plus

  • Knowledge of Salesforce or other CRM systems and Tableau or other BI platforms

  • Proficient in Microsoft Office

  • You are open to feedback and enjoy teaching, coaching and helping team members with professional development

  • You provide guidance to team on communications skills and adjust communications style based on team sentiment; you act as a champion for your team in front of internal stakeholders

  • You craft and implement strategies for HA to improve relationships with partners and actively provide feedback and coaching to teams on relationship management skills

  • You drive initiatives that create “win-win” situations and mentor team on how to improve partner interactions and encourage Partner Advocacy

  • You set clear objectives, provide strategic guidance and leverage strengths and weaknesses of each team member and motivate and inspire them

  • You use data to track KPIs and goals and identify risks and opportunities to team performance based on data analysis

  • You demonstrate the ability to develop in-depth expertise; leverage previous experience and expertise as a leader in a similar role by sharing best practices with the team; work with training & development and HR to develop relevant training for team

  • You translate changes and improvement opportunities into clear tasks; you are familiar with and can quickly learn agile principles and encourages innovation; refine strategies and tactics based on results and feedback

  • You proactively identify, propose, and lead cross-functional improvement projects and build coalitions and support for business cases

#LI-MK1

The total cash range for this position in Austin is $184,500.00 to $258,000.00. Employees in this role have the potential to increase their pay up to $295,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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