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Hotel Account Manager- Hotwire

Expedia Group

Location: Austin, Texas, Dallas, Texas

Job Type: Full time


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Hotel Account Manager- Hotwire

The Hotel Account Manager will play a key role on Hotwire’s Global Hotel Team by ensuring hotels in primary markets are maximizing their opportunities by providing rates and inventory availability to They will be responsible for both day-to-day functional aspects, as well as planning for the long-term growth of a Hotwire Primary Market which includes 200+ hotel suppliers. This entails building revenue growth, developing and sustaining strong hotel partner relationships, and proactively finding opportunities in the assigned markets. As part of the Hotwire Supply Team, they will regularly collaborate with other teammates, but will also work independently on individual projects and markets. They will also work in partnership with other Teams, including Hotwire Global Accounts Managers and broader Expedia Group Market Management teams.

This market-based role requires the ability learn and adapt quickly, to develop, implement and refine new strategies regularly and to consistently deliver results in a time-sensitive environment. Previous experience with interpreting data is helpful, as this position requires an appetite for looking at numbers. Most important is the ability to sell the Hotwire value proposition to hotels, communicate optimally with partners, be a self-starter and independently act upon opportunities to move the business forward. The ability to develop small-scale project plans and inform partners and teammates with progress updates is also critical to success in this role. Daily functions include communicating with hotels, colleagues and making suggestions on how to grow the business in the assigned market(s).

What you'll do:

  • Deliver revenue and/or acquisition goals through management of inventory and rates. Work with hotels to acquire high-quality inventory with great deals in assigned markets. Increase inventory levels through acquisition and maintain inventory quality through ongoing account management

  • Analyze inventory strength and develop strategies and techniques for optimizing Hotwire sales opportunities for unsold rooms in the last-minute window. Exceed revenue, room night, and other business targets

  • Fully understand and be able to articulate the value of Hotwire's brand to hotel partners and consumers

  • Provide impactful reporting analysis and insights to partners at the property level to implement solutions that achieve strong market performance and long-term strategic goals

  • Monitor and maintain Hotwire inventory levels, and improve inventory quality within assigned markets

  • Understand Hotwire Connectivity systems and support hotels with questions on usage of the system

  • Work with colleagues, internal teams, and independently to develop Hotwire promotional materials to be sent out to external partners

  • Run and audit data integrity on accounts and static hotel data, and regularly update the systems accordingly

  • Consistently provide outstanding supplier relations and support to Hotwire partner hotels

  • Conduct face-to-face meetings with hoteliers in assigned region, traveling up to 50% of time

  • Collaborate closely with internal LPS Market Managers to drive strategies for assigned region

Who are you:

  • Excellent organization and interpersonal skills

  • Strong MS Office skills, including Word, Excel and PowerPoint

  • Knowledge of Salesforce and Looker a plus

  • Ability to travel 50% of time to assigned regions

  • Ability to drive within assigned territory

  • 2+ years’ experience in an account management, sales or OTA market management role

  • Bachelor’s or Master’s degree in a related field; or equivalent related professional experience

The total cash range for this position in Dallas is $72,500.00 to $101,500.00. Employees in this role have the potential to increase their pay up to $116,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.