Franchise Performance Coach - USA
Job Type: Full time
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Franchise Performance Coach - USA
Expedia® Cruises® is looking for an engaging Franchise Performance Coach (Field Manager) to provide business coaching and support for our Retail centers in the state of Florida, USA. In order to provide the right level of service, you have to be based in the state of Florida and within a one-hour drive distance to a major airport. This location will be home office based. As the Franchise Performance Coach, you will drive franchise sales growth & increase business value through consistent, customized coaching and training with Franchise Partners. This support is centered around the Expedia® Cruises® Franchise Partner Compass strategies, resources and behaviors including; Leadership & Recognition; Recruitment & Onboarding; Marketing & Promotions; Planning and Performance; Operations and Administration.
If the below description sounds like you, and you share our values of Teamwork, Integrity, Respect, Dedication, and Fun, then we want you on our team!
What you'll do:
Facilitate annual business planning sessions
Coach Franchise Partners on their Quarterly business plans, maintaining a focus on local execution of the core Franchise strategies and their performance
Ensure Recruitment & Onboarding, and Sales Team Leadership remain continuous priorities of Franchise Partners
Coach Franchise Partners on effective Sales Team Leadership including monthly team meetings, one on one mentoring of Consultants, Navigators Club Goal Setting and Navigators Approach Sales methodology
You will review and coach to marketing investments that support the Compass strategies through:
Support of the Franchise Partner development and execution of their National & Local Marketing Plan
Attraction and Retention marketing
Expedia Cruises Promotions & sales events
Consultant Recruitment marketing
You will ensure Franchise Center is adopting all of the Expedia® Cruises® systems and is compliant in all areas of our Brand Standards
Ensure Center is supported and knowledgeable of all Center Operations through CruiseDesk to support growth
Drive field feedback regularly through consistent, timely reporting and solve hurdles through collaboration with Expedia® Cruises® Program Specialists
Ensure all new franchise locations are supported and evolving to Star Among Your Peers benchmarks by the execution within the franchise system
This role requires 50% travel within North America (i.e. Canada)
Who you are:
Bachelor's or Master's in Business Administration or related technical field; or equivalent related professional experience
A minimum 5 years’ experience in retail sales management in franchising, travel or a related field
Strong written and verbal communication skills
You are results oriented with a strong desire to drive sales by developing and coaching people
Business insights and acumen with an emphasis on sales and marketing
#LI_IC1The total cash range for this position in Virtual is $71,000.00 to $99,500.00. Employees in this role have the potential to increase their pay up to $113,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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