Operations Manager, Travel Disruptions Operations

Expedia Group

Location: Seattle, Washington

Job Type: Full time


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Operations Manager, Travel Disruptions Operations

The mission of the Travel Disruptions Operations is to provide expertise and leadership for Expedia Group risk and crisis management responsibilities worldwide through the integration of travel disruption programs, functions and supporting activities to prevent, protect against, mitigate the effects of, respond to and recover from events effecting Expedia Group travelers.

What you’ll do:

  • Partner with Co-Manager and lead all aspects of a 24x7 daily operations center responsible for reactive and proactive monitoring of risk, brand reputation and crisis events worldwide

  • Direct a team of Risk Specialists responsible for event detection, analysis including event and traveler impact assessment, provide internal and external communication and performing required operations activities accordingly to playbooks

  • Responsible for hiring, leading employee development, and conducting performance reviews

  • Identify, develop, and implement and supervise key performance indicators for the Travel Disruptions Operations

  • Lead cross functional programs or initiatives that support organizational OKRs (Objective Keys Results) and/or drive automation, operational efficiencies and consistencies focused on optimizing the EG travel disruptions framework and/or on preventing poor traveler experience. Develop action plans to unlock business or operational value

  • Develop project plans, define timeframe, and prioritize tasks to achieve milestones and deliver objectives

  • Evaluate team project goals and identifies the relevant skills and expertise needed to accomplish them

  • You will ensure operations team have a clear understanding of product, service offerings, find opportunities and solutions to improve product/service offerings and drive business value

  • Provide on call support to team for after-hours and/or weekend for travel disruptions when ad-hoc decisions and/or actions required. Work nonstandard hours when large scale travel disruption events occur

Who you are:

  • Bachelor’s degree in related field (Risk, Poli-Science) or 6-8 years equivalent related professional experience in Public Administration, Emergency Management or Public Safety

  • An established people leader who can manage a team of risk analysts to deliver on expected outcomes

  • Can cultivate partnerships, trust and influence others are also a critical skill as this role requires working with and understanding the needs of multiple teams and management levels across the company and presenting requirements to multiple partners

  • Excellent project management, organization and interpersonal skills, attention to detail

  • Strong analytical, risk assessment skills and a passion for data

  • Ability to think strategically about key initiatives to unlock business value

  • Ability to select technology/product to implement and solve for needs

  • Experience with collaborating with product teams ad driving product roadmap

  • Passionate about EG traveler experience and/or preventing poor experiences

  • Established leader who understands risk assessment and impacts related to natural disasters, political unrests globally or locally

  • A bias towards action. You like to get things done and you’re able to analyze information, provide clarity back to the business and take ownership of outcomes


The total cash range for this position in Seattle is $104,000.00 to $145,500.00. Employees in this role have the potential to increase their pay up to $166,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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