Senior Program Performance Specialist
Location: Austin, Texas, Chicago, Illinois, Seattle, Washington
Job Type: Full time
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Senior Program Performance Specialist
The Partner Programs team within E4B Marketing is accountable for establishing the program framework, actively managing programs, and driving the adoption of programs and their complementary products. As part of this team, the Senior Program Performance Specialist has ownership and accountability for driving adoption, optimizing performance, and sustaining engagement for the Revenue Performance and Loyalty programs.
The Revenue Performance program is focused on powering revenue performance insights for everyone, everywhere, by redefining how lodging and vacation rental partners access, consume, and improve their performance utilizing the revenue insights in our platform solutions & APIs. Our Loyalty-focused programs are responsible for delivering high-value travelers to our most engaged partners by offering travelers a trust signal and evergreen member value with discounts, accelerated earn offers, and in-stay perks.
This role is primarily focused on the Revenue Performance program. We are looking for an enthusiast ready to impact the practice and adoption of revenue management globally for the lodging industry, as well as to impact the quality and quantity of properties offering high-value experiences to Expedia Group’s loyal travelers. This is an opportunity to make an immediate impact in driving partner success of our revenue performance program.
What you'll do:
Lead activities that elevate account managers’ revenue performance and loyalty competencies
Envision the use cases and lead activities that empower account managers’ success using revenue performance insights across the account management workflow
Manage and nurture relationships with key internal partners across the company that will execute key pieces for delivering program goals in a scalable manner
Create strategies to optimize the adoption and performance of programs via targeted / tailored high-value initiatives with the lodging account management and E4B marketing teams
Act as subject matter expert on all topics related to revenue performance, Expedia Group’s revenue performance solutions and loyalty programs to account management teams and commercial leaders
Represent Expedia Group’s revenue performance programs through select industry and partner facing activities that promote awareness and drive adoption, using subject matter expertise on all topics related to revenue performance and Expedia Group’s revenue performance solutions
Lead select partner-facing activities to learn partner use cases, gather partner feedback
Translate learnings from industry and partner facing activities into key takeaways and effectively communicate this to cross-functional teams and leadership stakeholders of the revenue performance program to influence decisions
Monitor the success of initiatives you are responsible for and effectively communicate results
Prioritize tasks, develop good work procedures and manage time in alignment with business objectives
Who you are:
Bachelor's or Master's degree in a field related to the role; or equivalent related professional experience
Previous experience in hotel or vacation rental revenue management (preferred)
Demonstrated strong knowledge of hotel and vacation rental revenue management concepts, trends and technology solutions
Understanding of Expedia Group’s revenue performance solutions
Experience leading projects or programs end-to-end
Previous experience in B2B sales or account management role; or demonstrated strong understanding of account management workflow and prioritization
Consistent record of success in dynamic, fast-paced environments
Demonstrates leadership by unifying stakeholders, promotes partnership
Build and maintain connections to achieve extraordinary results
Ability to influence internal and external decision makers by being a subject matter authority on all topics related to revenue management
Demonstrated ability to prioritize initiatives, identify key risks, and propose mitigation plans
Ability to communicate clearly and to influence both internal and external stakeholders
Promotes team building and collaboration
Ability to create and deliver virtual and in-person training
Self-starter able to set, aim, measure, and meet goals through investigative analysis and execution
Able to challenge the status quo and demonstrate the ability and desire to take risks to advance business objectives
Advanced proficiency in Salesforce and the Microsoft suite including: Excel, Word, OneNote and PowerPoint
The total cash range for this position in Seattle is $82,500 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Chicago is $72,500 to $101,500.00. Employees in this role have the potential to increase their pay up to $116,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.