Reconciliation Senior Coordinator
Location: Springfield, Missouri
Job Type: Full time
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Reconciliation Senior Coordinator
The Hotel Collect Corporate File Reconciliation Coordinator position is part of the Payment Operations Account Reconciliation team and is responsible for maintaining all aspects of the HCC file reconciliation process. As an HCC file reconciliation coordinator your responsibilities will include, but not be limited to, loading and approving bulk reconciliation files, recording payment receipt information for the corresponding files, troubleshooting file loading problems, researching data discrepancies, and corresponding with HCC chains regarding any issues with the reconciliation files or payments.
This position requires an organized team player with reconciliation experience, excellent customer service, professional communication skills, as well as a vision for the future. The Reconciliation Coordinator ensures compliance with all regulatory and procedural requirements and will perform professionally and demonstrate sound judgement in addressing or escalating issues as they arise.
What you’ll do:
Monitor reconciliation file intake sources and ensure files are received from each chain on their expected schedule
Review reconciliation files for accuracy and completeness, format and then load chain reconciliation files using current reconciliation tools
Review and research bookings that the reconciliation tool could not automatically match, manually match them to the correct booking, and approve the file once all possible matches have been made
Monitor Oracle to verify when cash receipts have been received and apply cash receipt details to reconciliation files
Maintain the group summary with reconciliation file details, file processing details, and cash receipt input details
Establish and maintain a positive working relationship with other departments including; Global Partner Group (GPG), Lodging Partner Services (LPS), Invoicing & Cash Application, and Partner Maintenance
Communicate with hotel chains and/or individual hotels in various countries as necessary regarding variances with reconciliation files or payments
Establish and build a positive relationship with hotel chains through regular communication and follow up responding to questions regarding a variety of topics including reconciliation variances, payments, cancellations, no-shows, and non-commissionable issues
Notify the Partner Maintenance team of ownership/brand changes through the creation of Salesforce cases
Meet departmental expectations & deadlines including file loading and reconciliation SLA's, collections/match rate targets, and accuracy expectations
Successfully utilize various applications and tools such as AR Recon, Oracle Advanced Collections, SalesForce, SharePoint, and the Microsoft Suite of products – Specifically Excel
Escalate hotel chains to management due to incorrect behavior(s)
Who you are:
Bachelor’s or Master’s in a related field; or equivalent related professional experience
Minimum 1-year previous reconciliation, collections, customer service, or travel industry experience
Working knowledge of basic programs including Excel, Word, and Outlook
Detail-oriented, organized, efficient, and able to multi-task
Excellent problem-solving, analytical, and mathematical skills
Positive attitude, goal-oriented, and ability to work with minimal supervision
Excellent verbal and written communication skills
Dependable, flexible, and ability to work in a fast paced and changing environment
Strong internet research skills
Ability to handle potentially volatile situations
The total cash range for this position in Springfield is $37,000.00 to $51,500.00. Employees in this role have the potential to increase their pay up to $59,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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