Senior Market Manager (Miami, FL)

Miami, Florida
Full time
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Expedia Group
I.T., digital & online media services
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Senior Market Manager

The Senior Market Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Senior Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace.

The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group’s full breadth of global traveler demand.

What you'll do:

  • Develop and sustain strong partnerships in a high value strategic territory by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)

  • Develop strong relationships with C-Suite and GMs to influence at a strategic level

  • Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion

  • Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs

  • Secure seasonal deals and promotions within to support the brands’ merchandising and marketing efforts

  • Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of:

    • Unique market insights (partner reports, competitive data, key performance drivers)

    • In-house revenue management tools (Rev+)

    • Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)

    • Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities

    • Self-service tools (Expedia Partner Central)

  • Represent Expedia Group in assigned market(s) and establish relationships with key local influencers (e.g. tourism bureau/board, hotel/government association, etc.)

  • Cross collaborate with internal stakeholders to execute business initiatives and drive market strategy.

  • Provide ongoing input to senior management in developing effective and scalable solutions to improve process efficiencies

  • Provide coaching to colleagues (Market Managers, Associate Market Managers) and peers on best practices and workflow methodologies

  • Conduct regular self-learning to improve skills and influence

  • Direct internal/and or regional projects, as/when required

  • Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)

  • Promote self-service

  • Guide and support Hotel Partners to deliver the best traveler experience

  • Perform in-market commercial initiatives such as Seminars, Webinars, Tourism Panel Discussions, and Partner Roundtables

  • Travel for partner visits 20-30% of the time

Who you are:

  • 5+ years of experience in account management, partner/client success, consultative sales, or related field

  • Experience in influencing at scale

  • Proficient in English language skills

  • Passionate about travel

  • Work autonomously and collaboratively with a diverse team

  • Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making

  • Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by Expedia Group leadership team

  • Organization and time management skills, rigor, attention to details

  • Continue to follow up when facing testing situations.

  • Present ideas and directives clearly and persuasively and will actively listen

  • Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs.

  • Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group

  • Possess a growth mindset, consistently using feedback to improve in role/company

  • Strong negotiation skills

  • Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style

  • Drive for results

  • Presentation & storytelling skills

The total cash range for this position in Miami is $127,500.00 to $178,500.00. Employees in this role have the potential to increase their pay up to $204,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.