Customer Service Rep III - Archdale, NC

Hubbell Incorporated

Location: Archdale, North Carolina

Job Type: Not Specified

Posted 5 months ago

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Division Overview

Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.

Posting Address

Hubbell Industrial Controls

4301 Cheyenne Drive

Archdale, NC 27263

Position Overview

The customer service representative will provide superior customer service to OEM customers assigned as well as distribution customers for Acme transformers brand. Position will build solid working relationship with both OEM and distribution customers and sales reps to provide info on orders to include pricing, ship date, tracking, etc. They will also work closely with the sales and production team as well as external sales reps to support customer’s needs.

Duties and Responsibilities

Conduct weekly meetings with customers to discuss on time delivery, shipping status, quality issues, and product revision requests.
Process orders into system and keep detailed records for each customer.
Attend sales and operation meetings to determine how to improve delivery time.
Work with production scheduling per customer to required ship dates.
Support and consult with different warehouses to ship and expedite shipments.
Review orders per customer daily to drop orders and inquire about late orders.
Create forecast for key customers and provide info to purchasing/production to process.
Communicate with purchasing to assure drop ship orders are processed and work with vendor to expedite when needed.
Support sales and brand managers in assuring stocking levels and safety stock.

Skills and Experience

5 years of customer service experience required.
2 - 3 years of SAP experience required.
Proven account management or other relevant experience desirable.
Demonstrated ability to communicate, present and influence credibly and effectively.
Proven ability to manage multiple accounts at a time while paying strict attention to detail.
Ability to prioritize amount competing tasks.
Excellent time management skills .
Expert at Microsoft Office Suite - especially Excel.
The ability to work with title to no supervision in delivering high quality work and capable of collaboration with cross-functional teams as needed.

Education

High School Diploma

Associates Degree in Business

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.