Customer Service Representative
Location: Tulsa, Oklahoma
Job Type: Not Specified
At HPS, we build products that provide mission critical infrastructure and that deliver communications and power to millions of people worldwide. In our business, failure is not an option. Therefore, we manufacture products of uncompromising integrity and it starts with our quality policy. We hold our partners, our suppliers and ourselves to the highest standard to ensure we exceed all the technical and functional expectations of our customers.
Hubbell Incorporated engages in the design, manufacture, and sale of electrical and electronic products in the United States and internationally. It operates in three segments: Electrical, Power, and Industrial Technology.
The Customer Service Representative will be responsible for all order entry functions and related activities within Hubbell Gas Utility Solutions Inc(HGUS). The responsibility starts with the promptness and accuracy in entering the order and follows through to the successful delivery of the HGUS product to the customer.
Duties and Responsibilities
Be extremely accessible to our customers – both internal and external. They are the priority.
Communication is key! All CSR’s will take and answer both calls and emails as part of their daily duties.
Work with the Sales team to ensure that they maximize their selling time.
Send literature and data as directed to customers and potential customers.
Develop relationships with our customer contacts to further build our partnership.
Develop and have the ability to handle a wide range of customers and situations.
Be someone people can count on for timely and accurate information.
Understand the flow of an order within the system. Monitor orders to ensure quality service to our customers. Become proficient at entering orders to ensure that the proper territory codes, sales rep codes pricing codes and market segments are entered correctly.
Manage daily email, telephone, fax inquiries and traffic to insure rapid response to customers.
You are responsible for your daily activities; prioritize your day based on the needs of your customer base and understand that you are the face of Hubbell Gas Utility Solutions Inc.
Work with Product Managers and Sales Team to get timely quotes and price file maintenance done within the time requested by the customer or prospect.
Skills and Experience
High School Diploma or GED.
Proficient on Microsoft Office applications.
High degree of organization, discipline, self- motivation, and evaluation.
SAP skills & experience
Proficient use of email (Outlook) both messaging and scheduling
File correspondence and other records according to the company file plans.
Must be able to read and comprehend information.
Effectively present information and work with the department manager, individual salespeople, customers and factory floor/support personnel.
Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.