Manager Inside Sales - Shelton, CT (Hubbell site flexible)

Hubbell Incorporated

Location: Shelton, Connecticut

Job Type: Not Specified

Posted 4 weeks ago

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Division Overview

Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.

Position Overview

The Inside Sales and Training Manager is responsible for creating and managing a new Inside Sales department for Hubbell Wiring Device-Kellems. The Inside Sales team is responsible for providing both primary and secondary support for various functional areas within the Customer Service and Sales Support department including (Technical Service, Customer Service, Value Add and Quotations). In addition, this department will be responsible for developing a working knowledge of the various aspects and secondary factors affecting customer service in order to support and proactively improve the department as a whole.  As the principal point of contact between TM and the department, the Inside Sales team is recognized as performing a vital function in the chain of customer satisfaction and service improvement. 

The Manager is responsible for working with Sales Management to define the roles and responsibilities of this new department as well as recruiting, hiring, training and mentoring the Inside Sales Representatives. The Manager must also solicit feedback from the Territory Managers and field sales management regarding future direction.

In addition to the Inside Sales Department, this Manager is also responsible for the Sales and Marketing Leadership Program. This longstanding program is designed to recruit recent college graduates to participate in a comprehensive 1 year training program in preparation for placement into a Territory Management position.

Hubbell is looking for a self-starter who will take the initiative to ask thoughtful questions to identify opportunities as well as take direction to resolve problems. This position reports to the Director of Customer Service and Sales Support.

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Duties and Responsibilities

Recruit, hire, train and mentor Inside Sales Representatives and candidates for the sales training program.
Work with Sales management to define the roles and responsibilities of the new Inside Sales department.
Work with Customer Service, Technical Service and Quotation management to ensure the Inside Sales department provides complimentary services to the Sales organization and avoids duplication of efforts.
In addition, ensure that the Inside Sales department procedures are consistent with those of the various departments they support.
Develop work instructions for the various Inside Sales responsibilities.
Develop and implement a cross-training plan for the Inside Sales Representatives so they are well versed in Technical Support, Customer Service, Value Add and Quotations.
Work with the Technical Service Manager to develop and implement a product training program for the Customer Service and Quotations departments.
Work with Product Marketing to develop the sales training program schedule.
Work with Sales Management to schedule trips for the Sales Trainees to travel with Territory Managers.
Work with Customer Service, Marketing, Technical Services and Quotation management to develop a departmental rotation plan for the Sales Trainees.
Mentor the Sales Trainees to best prepare them for placement into a sales territory.
Work with the VP of Sales and Sales Management to identify potential sales territories that are appropriate for the Sales Trainees.

Skills and Experience

Bachelor's degree in Business or related field
Outside sales experience a plus
Customer Service experience preferred
Strong verbal and written communication skills for internal and external customers
Proven leadership and team development skills
Strong interpersonal, communication and organizational skills
Positive “CAN DO” Attitude
Strong problem- solving skills
Customer service experience
Ability to multi-task
Innovative, Results Driven and Energetic

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.