Accounts Receivable Specialist


Location: San Francisco, California

Job Type: Full time


The Role

The role of Accounts Receivable Specialist will be responsible for the end-to-end Accounts Receivable function for the North America and LATM businesses (USA, Canada, Mexico & Brazil), with a focus on ensuring accounts remain within terms and a commitment to provide excellence in customer service to both internal and external customers, ensuring that SLAs are in place for both.

In addition, around 25% of this role will also provide local support for the business with regards to Accounts Payable processes, including vendor queries, purchase order training and representing the Global Financial Shared Services team in region.

Reporting into the Accounts Receivable Team Lead, this role will bring local market experience and involves reviewing and implementing improvements to the current accounts receivable framework, including implementing new policies and procedures, complying with local regional requirements and communicated to stakeholders.

What you’ll be doing

  • Support the AR Team Lead with monthly billing

  • Maintain the NAM & LATM accounts receivable ledgers and review customer payment allocations by HQ, including liaising with outsource providers for billing LATM

  • Reconcile customer accounts to resolve discrepancies

  • Maintain sales tax exemptions and regulations, with the local tax team, within billing software

  • Follow up customer payments, issue termination letters and letters of demand.

  • Maintain strong working relationships with internal and external stakeholders.

  • Create policies and procedures to improve customer on-boarding, collections and retention.

  • Recommend and implement process improvements ensuring best practice procedures are followed, particularly regarding local regional compliance and customer service

  • Liaise with revenue share partners and ensure contracted invoice payment terms are met

  • Provide business support for accounts payable, including vendor queries, procure-to-pay training and ensuring processes and procedures are followed in accordance with global Financial Shared Services

  • Other ad-hoc duties as required.

What we are looking for

  • +5 years experience in a similar role

  • Strong attention to detail

  • A commitment to providing excellence in customer service both internally and externally

  • Ability to work in a fast paced, dynamic environment

  • Ability to multitask and meet tight reporting deadlines

  • Flexibility to interact in a global team across multiple time zones

  • Strong background in US credit management

  • Experience in a multi currency environment would be advantageous

  • Intermediate excel skills

  • Experience with Microsoft Dynamics or similar ERP an advantage.

What We Offer

  • Flexible working environments

  • Birthday Leave

  • Generous study and training allowance + 5 days of paid study leave

  • Creative, fun, and contemporary workspaces

  • Motivated team of industry experts and new talent

  • Celebrated success with ‘Legend’ and ‘Kudos’ Awards

  • Health and wellness program

  • Opportunities for career growth and potential for global intra-company transfers for interested candidates

If you have any questions, please reach out to Megaport's Talent Acquisition Team at

All applications will be treated in confidence.
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Candidates who meet the selection criteria will be invited to attend an interview
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