Chief of Staff & Operations Sales Director


Location: Boston, Massachusetts, Chevy Chase, Maryland, Dallas, Texas, New York, New York, Orlando, Florida, Redmond, Washington, Reston, Virginia, San Francisco, California, Washington, District of Columbia, Woodbridge Township, New Jersey

Job Type: Full time


Be brave, not perfect.
- Reshma Saujani

Identifies, defines, and designs opportunities to support and/or develop new programs or improve current programs. Defines the program strategy including gathering requirements, understanding business strategies and priorities, and program risks and mitigation plans. Advocates for and demonstrates the value of the program through clearly defined metrics in order to gain buy in from stakeholders, partners and customers. Monitors programs to ensure all activities align with program objectives and ensures program processes are executed efficiently including change management and/or program improvement efforts.



People Management

  • Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
  • Model - Live our culture; Embody our values; Practice our leadership principles.
  • Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
  • Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Business Program Planning and Design

  • Oversees teams who perform program landscape research and analysis (e.g., internal and/or external market, sales, delivery), and forecasting, and examine business trends (e.g., customer feedback and expectations) to identify audience size and program scope. Stay current, agile, and competitive, and drive clarity and deliver energy and results of outcomes impacting the broader unit and/or Microsoft. Oversees teams solving complex problems and synthesizing across organizational boundaries. Provides strategic direction to help teams demonstrate thought leadership when contributing to overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Ensures teams understand and identify current program risks, impact, and develops mitigation plans impacting the broader unit and/or Microsoft.
  • Oversees teams who identify and scope opportunities to develop new programs and improve current ones impacting the broader unit and/or Microsoft. Acts as an industry subject matter expert to help teams identify and resolve root problems (e.g., root-cause analysis), define the program strategy, gather program requirements, identify resource needs, create the project plan and targets, and work across teams to align on the plan of record. Drives teams to improve operations of existing programs by applying industry methodology, defining program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Contributes to or sets strategy to drive clarity in complex program issues and strive for simplification.
  • Oversees teams who work with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design programs from initiation to delivery. Scales the delivery of collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met. Simplifies complex inputs into program design.
  • Applies subject matter expertise when overseeing teams who define and track the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.

Buisness Program Excellence and Execution

  • Translates the organizational vision and direction into team priorities when overseeing teams who define and execute on landing and communication plans, such as the target audience(s) and communication strategy, and gets feedback from teams if communication has landed. Drives teams to maintain the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Oversees teams who work across teams (e.g., Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.
  • Translates the strategy into team priorities when overseeing teams who evangelize the program to stakeholders, partners, and customers to gain buy in. Provides expert guidance to help teams leverage data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact. Ensures teams adapt communication style and storytelling strategy according to audience and business needs.

Business Program Management

  • Oversees teams who overlook a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and resource needs for programs. Ensures capacity of the team is aligned to project workload and complexity. Ensures teams communicate the program status to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes. Establishes objectives and success criteria for the project in an inclusive collaborative manner with all stakeholders.
  • Oversees teams who act as system architects to understand how systems work and impact one another. Shares industry expertise to help teams work with other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently. Ensures teams develop processes around scope and scheduled changes for programs, and provides strategic guidance and collaboration on how to communicate it to stakeholders. Ensures teams recognize process gaps/inefficiencies and drives strategies for optimization.

Business Program Evaluation and Improvement

  • Oversees teams who conduct cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI]). Helps teams drive monthly business review (MBR) and helps teams run rhythms regularly to identify what is working and what is not and make improvements accordingly.
  • Oversees teams who collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as acquisition, usage, impact, effectiveness, and customer feedback to use scorecards and dashboards to monitor programs and ensure all activities align with business and program objectives, and to report up to leadership and create leadership visibility. Ensures teams optimize data analytics (e.g., scenario analyses) to derive insights and training that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned that impact the broader unit and/or Microsoft.
  • Oversees teams who utilize direction and strategy from leadership advocate and influence sponsorship regarding business area of expertise in order to create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Provides strategic guidance to help teams define vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Acts as a subject matter expert when helping teams ensure buy in and adoption of the new program or change by others in the organization. Ensures teams develop the collateral required to enable key stakeholders and others to be on board. Oversees teams who drive the training, reskilling, and mapping of individuals in partnership with Human Resources (HR).



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


Required/Minimum Qualifications

  • Bachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement
    • OR equivalent experience.
  • 6+ years management (e.g., people, project, process, vendor, change) experience.

Additional or Preferred Qualifications

  • Bachelor's Degree in Business, Operations, Finance or related field AND 12+ years experience in program management , process management, process improvement
    • OR Master's Degree in Business, Operations, Finance or related field AND 10+ years program management experience, process management, process improvement
    • OR equivalent experience.
  • 8+ years people management experience.

How You Do It

Knowledge, Skills, Abilities


Big Picture View

Business Acumen

Business Analysis

Business Intelligence (BI)

Business Relationship Management

Change Management

Conflict Resolution

Continuous Improvement


Cross-functional Team Leadership

Customer Research

Data Analysis

Decision Making

Detail Oriented

English Language Proficiency

Financial Analysis

Influencing for Impact


Key Performance Indicators


Operational Excellence

Opportunity Identification

Oral Communication


Presentation Skills

Problem Solving

Process Design

Product Knowledge

Program Management

Project Management

Project Visioning

Quality Assurance

Risk Analysis

Strategic Content Development

Value Selling

Written Communication

Internal Use Only: Culture and Values

You’ve got this!