Strategic Account Executive - Services - CTJ
Location: Washington, District of Columbia
Job Type: Full time
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community.
Industry Solutions helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.
The Industry Solutions Delivery (ISD) sales team are looking for Account Executives with a passion for developing and winning market-making opportunities that deliver customer value and enable transformational business outcomes for our customers.
As an ISD Account Executive you will build transformational propositions with customers, collaborating with your peers to successfully close deals. This opportunity will allow you to accelerate your career growth, honing your Industry solution sales and collaboration skills, and deepening your cloud expertise.
Strategy and Planning
Leads the virtual Consulting account team's contributions to the account vision and strategic approach. Provides insights, ideas, and recommendations to address immediate and longer-term customer priorities and Microsoft objectives. Contributes to the overall One Microsoft strategy, driving for agreement with account team on Consulting and Partner strategy. Leverages appropriate tools, frameworks, and methodologies (e.g., 3 Horizons model, customer and industry knowledge) to develop a deliberate approach to position potential modernization and digital transformation outcomes which are aligned with customer's priorities.
Leads the virtual Consulting account team account-planning preparation, defining Consulting sales priorities and collaborating with Consulting delivery/account-aligned leads to leverage insight and provide input to overall account plan. Proactively looks ahead and identifies actions required to develop Consulting opportunities that are aligned with the account strategy, Microsoft's strategy and Consulting go-to-market scenarios and sales motions. Leverages 3-Horizon outcomes as a point of view/roadmap for digital transformation. Leads Consulting input to account-team planning sessions, uses the appropriate tools (e.g., account- planning tool), and provides updates per required account-team governance and rhythms. Facilitates and leads planning sessions/workshops, ensuring appropriate participation of stakeholders across all Microsoft business segments. Understands revenue drivers for other (non-Consulting) Microsoft business segments and aligns plans appropriately (e.g., cloud-success metrics, revenue-recognition timelines, etc.).
Customer Realtionship Management
Drives for agreement with account team on customer and partner stakeholder ownership, including consulting-led stakeholder relationships. Builds and maintains connections with key influencers and decision makers, and leads effective consulting rhythms of connection with customer and partner stakeholders. Leverages the consulting the virtual Consulting account team appropriately. Builds and maintains relationships with appropriate networks of Microsoft decision makers and leaders, and successfully leverages them where needed for customer and partner success.
Leverages insight from consulting account-delivery team to ensure awareness of status of projects in delivery. Plans regular consulting connections with customer to seek customer feedback and maintain proactive dialogue on overall consulting value provided, as well as relationship risks and issues. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers and establishes recovery action plan to improve customer's overall experience. Facilitates Chief Executive Officer connections between customer and Consulting to enable customers to provide feedback directly to Microsoft executives, and to develop customer/consulting executive relationships.
Business Value Selling
Proactively builds and maintains up-to-date knowledge of customer's business priorities, risks and challenges, internal landscape (e.g., organization structure, stakeholders, business performance), industry/sector challenges, regulations, trends and futures (e.g., impact of artificial intelligence [AI]). Proactively connects with internal and external network of industry experts to build industry knowledge and connections. Shares knowledge with virtual team.
Leverages Microsoft Consulting go-to-market scenarios to drive intentional customer conversations. Educates senior decision makers of assigned account(s) (e.g., director-level) on Microsoft's value proposition, aligned to the customer’s priorities and maturity. Appropriately differentiating competitor solutions. Proactively identifies and engages other stakeholders who are key influencers of decision makers.
Demonstrates a deep understanding of a customer's business
5+ years of consulting solution sales experience
Preferred experience with the Civilian Government industry with direct customer experience with the Department of Justice
The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.
Candidates selected for this position must comply with Federal Executive Order 14042 mandating that federal contractors and subcontractors receive the COVID-19 vaccine by being fully vaccinated before their date of hire, or work with Microsoft to receive an approved religious or medical accommodation
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.