Delivery Manager - Federal
Location: United States
Job Type: Full time
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community.
In the Industry Solutions Delivery (ISD) delivery team we are looking for delivery management specialists with a passion for nurturing customer relationships, championing high quality throughout presales and delivery, aligning delivery to successful customer outcomes, whilst maintaining a healthy portfolio and project management team. This opportunity will allow you to accelerate your career growth, honing your industry and cloud expertise as well as developing deeper business management skills. This role is flexible in that you can work [up to 50%] from home.
Relationship Development - You will manage customer relationships across a set of assigned customer accounts, driving intentional customer conversations to nurture deeper relationships and progress opportunities. Collaborate across internal stakeholders for strategic alignment, risk and issues management and act as a customer Executive Steerco member.
Presales and Contracting - You will partner with pursuit teams ensuring high quality in deal and contract constructs, aligning
Consulting Project Managers for input to ensure deals sold can be successfully delivered. You will understand customer and subcontractor obligations and review contracts and subsequent change requests.
Delivery Management – You will oversee a Consulting Project Manager delivery team, modelling our values, coaching and caring for your team, driving delivery excellence, maturity and quality, at times directly managing customer programs.
Portfolio Management – You will oversee a broad portfolio of deliveries managed or supported by Consulting Project Managers, review portfolio health, ensuring methodologies, processes, tools and standards are consistently leveraged, intervening to course correct and remediating challenged engagements as necessary.
Monitoring and Controlling - You will establish governance rhythms over your portfolio of customer engagements, conduct Project Health Reviews and manage business Key Performance Indicators to agreed standards, stepping in to remediate where necessary.
Business Growth - You will manage all aspects of the financial health of your portfolio, driving incremental business growth by recognizing opportunities, maximizing cloud growth and providing input into strategic account plans.
8+ years of experience in consulting/professional services delivery, project management, or practice management, OR Equivalent experience.
8+ years of experience leading portfolio management, complex programs, or revenue-driven (e.g., $10 million +) programs
3+ years of consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting)
5+ years of people management/lead experience.
Experience supporting US Federal Customers
Agile certification or Scrum Master certification preferred
Project Management Professional (PMP) certification preferred
The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.
Candidates selected for this position must comply with Federal Executive Order 14042 mandating that federal contractors and subcontractors receive the COVID-19 vaccine by being fully vaccinated before their date of hire, or work with Microsoft to receive an approved religious or medical accommodation
The salary for this role in the state of Colorado is between $136,600 and $205,000. At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.