Program Manager 2

Microsoft

Location: Austin, Texas

Job Type: Full time

Posted

Men
16%
Women
Show that gap who’s boss!
Women are 16% less likely than men to apply to a job once they’ve viewed it, but are 16% more likely to get hired after applying to a job.*
*LinkedIn Talent Solutions Gender Insights Report 2019

With a technical program management and process improvement mindset, this role is responsible for delivery of Cloud capacity. The role is 50% focused on managing deployment execution and 50% on Design for Excellence improvements driving operational efficiency and optimized service delivery.

Responsibilities

Roles and responsibilities:

  • Drives deep analysis of deployment progress, blockers, and incidents by leveraging existing tools, reports and creating new reports and dashboards through Microsoft based tools (e.g. Power BI)
  • Develops a deep understanding of the workflows in the system as well as the actual work required by data centers and engineering groups. Leads initiatives to enhance processes and drive standardization against mainstream deployments
  • Owns metrics and analytics that show the performance of the deployments against goals, as well as trending
  • Project managing deployments including servers, network, storage, and supporting infrastructure
  • Owns hitting specific cycle time and lead-time goals regarding delivery of the capacity throughout the process
  • Drives deep analysis of deployment progress, blockers, and incidents by leveraging existing tools, reports and creating new reports and dashboards through Microsoft based tools (e.g. Power BI)
  • Makes data-driven decisions and speaks to key stakeholders in terms of data-driven stories
  • Utilizes enhanced tooling, reports and dashboards to drive daily and weekly triage of blockers in the system as well as predictive indicators for demand to be on track
  • Develops and drives strategies to manage deployment demand through the workflow management system in alignment with organizational goals related to throughput and cycle time
  • Drives process standards and common methodologies for various physical and logical deployment activities such as network cabling installation, procurement, docking coordination, network provisioning, etc.
  • Collaborates closely with data center PM’s and Engineering groups as a part of process enhancements
  • Develops engineering requirements and collaborates with partner software engineering teams to develop automation within the deployment process

Qualifications

Required Qualifications:

3+ years industry experience in enterprise process engineering in complex cross functional matrixed environments, technical program management, and Infrastructure deployment operations

BS or MS in Engineering or Computer Science or Supply Chain or equivalent experience

2+ years industry experience in product/process Design for Excellence with emphasis on operational optimization at scale

Preferred Qualifications:

Experience with data analysis/presentation, SQL and Power BI or equivalent skills and knowledge

Demonstrated technical problem solving and excellent analytical, verbal, written, interpersonal communication skills with attention to detail

Comfortable working in a fast-paced dynamic environment with rapidly changing requirements

Understanding of process engineering and optimization, including gathering, analyzing, and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools.

Well versed in project management methodologies, approaches and tools with a PMP certification preferred

Expertise in deployment of high-performance, highly available, large scale distributed network and related technologies

Proven track record of partnering with software engineering teams to drive improvements in tooling and automation

Understanding of process engineering and optimization, including gathering, analyzing, and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools

Knowledge of Supply Chain principles - Planning, Sourcing and Delivering

Six sigma experience a plus

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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