Solution Architecture, State and Local Government & Education

Microsoft

Location: United States

Job Type: Full time

Posted

Perfection not required
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Are you ready to seize an opportunity to join Microsoft’s team focused on State and Local Government & Education? Are you ready to lead a virtual team of experts that will work with Microsoft's most established and innovative customers, advising and supporting their executives with the planning and realization of key digital transformation initiatives?

Do you have a passion for Microsoft’s technology & solutions, and are committed to accelerate our customers to a world of digital innovation and business transformation? Do you want to lead Microsoft into a new generation of industry solutions?

If so, the Solution Architect position in Industry Solutions Delivery is for you!

The mission of the SLG/EDU team is to work with Microsoft’s largest State and Local Government & Education customers to help them accelerate towards their organization's goals, take advantage of the Digital Transformation, improve the value from their Microsoft technology investments, and unleash innovation for their organization, their employees, their students, and constituents.

The Solutions Architect is responsible for establishing growth for State and Local Government & Education customers, developing the strategy and the roadmap for a portfolio of industry solutions meeting customer business and mission requirements that align with industry trends and corporate goals.

At Microsoft, we share knowledge, experiences, and resources to help each other achieve our career goals and grow both professionally and personally. We seek out people from diverse backgrounds who exhibit passion, technical competence, and experience in services delivery with complex projects or environments. Experience in this role will provide great opportunities to interact with pre-release versions, collaborate with product development teams and improve future versions of Microsoft products as a subject matter expert.

Responsibilities

Responsibilities:

  • Solution Architects develop solutions by mapping customer business problems to reusable end-to-end technology solutions.
  • You will enable consultants, customer engineers, and partners.
  • You will engage over the entire lifecycle of large and complex projects from early pre-sales through delivery oversight.
  • You will maintain effective product group relationships.
  • You will lead and motivate technical communities and provide quality assurance for solutions developed by others.
  • You will present to executive audiences, help customer account teams identify, pursue and close strategic business development opportunities, and drive add-on business within existing projects.

Understanding Customer/Partner Technical Environment

  • Gathers customer/partner insights from a broad range of stakeholders as well as the main business sponsor to shape and form both the definition and ongoing execution of projects. Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry). Adapts business models, plans, and solutions to insights.
  • Works with customer/partner stakeholders (e.g., Enterprise Architects, Security Team, Development Team, Operations Team) and business sponsor to socialize both the business solution and the project approach to determine if changes are needed to the business solution. Where the cost of change is accepted by the customer, shares this feedback with the project team and the broader account team to make the necessary adjustments using mechanisms such as updating the solution approach and projected costs in presales and change requests in delivery. Contributes to Microsoft-centric operations and cadences to align with customer feedback.
  • Uses evidence-based approach to represent the customer/partner as a customer advocate and share insights with Product Engineering teams and the business with a view to improving Microsoft technologies, products, services and offerings such that they can better meet customer/partner needs across a territory.

Architecture Design and Deployment

  • Leverages a structured approach to Architecture Projects using existing methodologies (e.g., Waterfall, Agile, Iterative) that make use of existing reference architecture and established architectural styles and design patterns. Proposes and develops new solutions to scale across multiple customers/partners. Builds and maintains an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to ensure the rationale for the business solution's Architecture is known and understood.
  • Defines and documents the architecture through an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to communicate the value proposition of the business solution along with the project approach. Leads complex cost-based and technology-based discussions to explain the Architecture in terms of its build, deployment, and ongoing operational use to determine customer appetite for the business solution. Uses a business-value approach that values return on investment (ROI) and customer costs-savings over technical ease of execution.
  • Collaborates with the Project Manager to jointly drive project/technical governance of the design, build, and deployment into use of proof of concepts (POCs) and pilots, using enterprise architecture processes and ensuring quality control through peer review. Works with customers to understand and demonstrate business value (e.g., release of revenue, cost savings) that the business solution realize.
  • Works with the business sponsor and customer/partner stakeholders (e.g., Business users, Enterprise Architects, Security Team, Operations Team) to gather and ratify requirements and constraints. Manages and resolves complex ambiguity in the requirements and constraints and documents assumptions and implications where it cannot be resolved. Maintains the requirements/constraints traceability matrix to prove that solution components have a rationale/justification for inclusion in the architecture of the business solution. Drives development and execution of test plans to prove that each requirement/constraint has been implemented as expected by the customer. Where there are defects, works in close collaboration with the Project Manager and Customer to redress or accept and document the status of the test results.
  • Collaborates with the Account Team and/or Bid Team to understand the business solution/problem. Drives agreement, based on the customer’s priorities, requirements/constraints, approach, principles, concepts, and expectations. Builds and documents a realistically costed, advanced/complex Solution Approach with traceability of requirements, constraints, decisions, and tradeoffs that balances risk, technical credibility, and technical innovation to meet customer need, predominantly based on existing solution offerings and/or reference architecture. Jointly leads the implementation in close partnership with the Project Manager. Leads oversight and governance and establishment of quality practices and standards to realize the business solution. Uses a cohesive build methodology with an agreed release schedule and timeline so the solution can be transitioned to live operations, leveraging solution expertise. Ensures communication of and adherence to the pre-sales value proposition. Works with the Project Manager to highlight where assumptions have proven false. Uses change requests to modify the Solution/project approach when needed. As needed, collaborates with subject matter experts to receive specialized advice that can help define the Solution and project approach and increase the time to value for the customer.
  • Anticipates and identifies scenarios that could slow or impede pre-sales/delivery. Orchestrates the broader Microsoft team to address technical blockers and works with account/project team to resolve non-technical issues. Reports significant problems to Microsoft management and resolves escalations when needed. Plans a way forward in complex and ambiguous situations with an innovative approach and durable design. Delegates and leverages specialist skills of others to drive technical alignment across internal/external teams. Coordinates disparate approaches into a single plan of action for complex scenarios.
  • Works in close collaboration with the Project Manager and Account Team to identify, categorize, and communicate business and technical risks. Defines risk mitigation activities that are foundational to the project plan. Defines risk contingency plans for invocation should the risk occur.

Other

Qualifications

Required Qualifications:

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (State, Local and Federal Government)
      • OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solution (Modern Work)
      • OR equivalent experience.

Preferred Qualifications :

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 12+ years' experience in technology solutions, practice development, architecture, consulting, and/or technology domain (Modern Work)
  • OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years' experience in technology solutions, practice development, architecture, consulting, and/or technology domain (Modern Work)
  • OR equivalent experience
  • 6+ years technical sales or professional services experience
  • Technical or Professional Certification in Domain (Modern Work)

The salary for this role in the state of Colorado is between $136,600 and $236,400.

At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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