MarTech Enablement Program Manager

Microsoft

Location: Atlanta, Georgia, Austin, Texas, Boston, Massachusetts, Chicago, Illinois, Fort Lauderdale, Florida, Irvine, California, Redmond, Washington, San Francisco, California, Tempe, Arizona, Washington, District of Columbia

Job Type: Full time

Posted

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Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we are looking for the best and brightest talent to tell our story.

Are you someone with a passion for data, analytics, and marketing technology? Are you great at project management and want to influence the future of the Digital Stores business at Microsoft? Do you love empowering others to thrive in their roles leveraging the power of technology? If you said yes to any of those questions, then this position might be perfect for you!

About the team:

The Data, Analytics, and Planning team (DAP) is one of several teams within the Microsoft Store organization. DAP is responsible for the store's data engineering, analytics, and Martech planning operations. Our team takes pride in a culture that strikes the right balance between the intense work ethic necessary to be successful and the active personal life necessary to be happy.

About the role:

The Data, Analytics and Planning (DAP) team is looking for a passionate, creative, and analytical MarTech Enablement Program Manager – someone who gets excited about driving readiness, adoption, and usage of innovative marketing technology for employees across the Digital Stores and Marketing Consumer Business (MCB) organization.

The MarTech Enablement Program Manager will implement data and technology solutions, and lead enablement and adoption by our business partners. In addition, this role will manage programs that disseminate knowledge, standardize best practices, and govern readiness processes for employees as they adopt newly launched marketing technology. Our highly matrixed organization leads to endless opportunities to constantly drive improvements through streamlining and innovating our marketing technology.

Responsibilities

  • Continually identify ways to streamline the usability of our evolving technology, including advocating for feature enhancements on behalf of users in front of product engineering teams.
  • Manage scalable learning solutions that empower employees to succeed, including a business enablement help desk, in-person training, on-demand training videos, written learning guides & manuals, virtual consultations, demos, and more.
  • Establish business governance and processes for scalable helpdesk management, product training, and documentation on our marketing technology website
  • Ensure cross-team dependencies are clearly documented and vendor team processes are established for escalations and/or ticket routing to partner teams as necessary (engineering, third-party technology partners) while maintaining SLAs
  • Drive program improvement opportunities from ideation incubation to completion – such as automation of our user management process, integration of training into Microsoft’s official learning management system, and closing gaps in product capabilities through feature requests
  • Collaborate closely with business partners to develop and continuously improve learning & adoption experiences of marketing technology
  • Create a shared understanding of capabilities & limitations of our marketing technology stack – and create plans to mitigate any product limitations either through feature enhancements or workarounds as necessary
  • Continually learn new e-Commerce and marketing technologies and drive adoption, readiness, and utilization
  • Govern and manage the Adobe marketing technology stack on behalf of thousands of users across Microsoft

Qualifications

Required Qualifications

  • Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 2+ years marketing operations, program management, project management, or related experience OR equivalent experience.
  • 2+ years’ experience working with e-commerce technology, web development and underlying technical components
  • 1+ years’ experience working with Adobe or D365

Preferred Qualifications

  • 3+ years in product management, content/learning development or experience working in a tech organization
  • 3+ years using various tools to develop learning content (PowerPoint, Microsoft Teams, Adobe Captivate, Camtasia, etc.)
  • Experience bringing a product to market and driving successful deployments and adoption
  • Excellent cross-disciplined collaboration and ability to influence without authority
  • Polished interpersonal skills and strong verbal and written communication skills
  • A can-do attitude, and the willingness to tackle hard problems in innovative ways
  • Thrive in a team environment that values cross-team collaboration and building on the success of others
  • Strong analytical skills, and the ability to tell stories using data and endless curiosity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

You’ve got this!