Senior Program Manager


Location: Redmond, Washington

Job Type: Full time


Be brave, not perfect.
- Reshma Saujani

Capacity Supply Chain & Provisioning (CSCP) is the organization behind one of the World’s largest Cloud Infrastructure responsible for powering all Microsoft Products and Services as well as powering Microsoft’s “…Cloud First…” mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. One of our biggest challenges has been to keep up with the infrastructure growth plans and providing smart distribution of the resources to our customers.

The Global Capacity team within CSCP, is at the tip of the Capacity Fulfillment promise for the Microsoft cloud, supporting the capacity needs of a diverse customers base distributed globally. Strong empathy for the customer, deep engineering and problem-solving capabilities and the ability to stay nimble and motivated through challenges brought up by the constantly growing and expanding customer base and demand are characteristics of our team.

We are looking for a passionate, and knowledgeable Senior Program Manager, to own and drive the delivery of a Partner Cloud Capacity & Supply Chain model what will enable a world class Capacity Experience in our Partner clouds. In this role you will play a leadership role in collaborating across the Capacity, Supply Chain and Provisioning broader organization to define the business model, define processes, define automation roadmaps and then deliver this all to ensure a successful launch and ongoing operations of the cloud.

As a Senior PM once the clouds are live, you will lead the Customer and Regional Management aspects for multiple Azure Resources across all operational and capacity management fronts. You will also partner with engineering, infrastructure, marketing, field and customers to optimize and address/manage all scenarios in relation to resource consumption within Azure. You will be working with multiple players to outline and streamline processes for managing increasing demand, levers to recover and optimize available hardware, and processes for handling escalations and driving short/long-term lasting mitigations.


Main responsibilities:

  • Work across the enterprise to define new business models and then collaborate to land the processes and systems to enable those new business models.
  • Provide direction to production plans on volumes and timing of production requirements, considering customer demand, planned capacity, and bulk availability among other factors.
  • Partner with multiple teams to co-ordinate hardware recovery, buildout deliverables, customer communications, and risk assessments across multiple channels.
  • Maintain an agreed upon level of service while minimizing cost.
  • Provide inventory forecasts to leadership, based on supply and constraints which could cause gaps in availability, to support strategic management decisions and prioritization efforts.
  • Develop tools to provide the organization with better visibility to product availability. Drive continuous improvement of our capacity management processes and tools. Including rolling up your sleeves to write scripts and create POC of innovative technical solutions.
  • Manage SKU availability and plan efforts to optimize platform efficiency and availability.
  • Actively partner with Planning, Logistics, Compute, Storage, SQL and Operations by building strong collaborative relationships.
  • Support customers in a technical advisory role helping them optimize their capacity usage.
  • Train and teach other team members so that the group can grow.
  • Learn the processes and duties of other Capacity Management areas to provide backup and coaching as needed.



  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
    • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft Cloud Infrastructure Planning (MCIP) is the team behind one of the world’s largest cloud infrastructures responsible for powering all Microsoft products and services as well as powering Microsoft’s “… intelligent cloud …” mission.
    • US or Five Eyes Citizenship
  • Well versed in project management methodologies, approaches and tools with experience in leading teams in an Agile/Scrum environment.
  • Data analysis/presentation/technical execution: SQL, Kusto and Power BI or equivalent experience.
  • Ability to write scripts to enable innovative solutions ideally through Geneva.
  • Multi-faceted experience applying Supply Chain principles: Forecasting, Planning, Inventory mgmt. etc.
  • Proven track record of partnering with software engineering teams to drive large scale automation and digitization efforts that cover all the phases of requirements, design and delivery of enterprise solution/platform capabilities.


  • 10+ years industry experience in enterprise process engineering in complex cross functional matrixed environments, engineering program management, and Infrastructure deployment operations.
  • BS or MS in Engineering or Computer Science. MBA or a degree in Supply Chain in addition to that would be a big plus.
  • Exceptional cross-team skills.
  • Demonstrated technical problem solving and communication skills.
  • Excellent analytical, verbal, written, interpersonal communication skills and attention to detail
  • Comfortable working in a fast-paced dynamic environment with rapidly changing requirements
  • Understanding of process engineering and optimization, including gathering, analyzing, and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools.
  • Strong written/oral communication skills required along with desire to communicate with partners and business leaders.


Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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