Principal Software Engineering Manager


Location: Redmond, Washington

Job Type: Full time


Show that gap who’s boss!
Women are 16% less likely than men to apply to a job once they’ve viewed it, but are 16% more likely to get hired after applying to a job.*
*LinkedIn Talent Solutions Gender Insights Report 2019

Microsoft Dynamics 365 is a rapidly growing business at Microsoft and is considered one of the leaders in Software as a Service in the world of business applications. Dynamics 365 provides the best showcase for innovations across Microsoft such as Machine Learning, Augmented Reality, Predictive Analytics and end-to-end Digital Transformation for businesses.

Are you looking to build Software as a Service (SaaS) applications to enable our business customers to undertake their journeys of digital transformation with the Dynamics 365 Service Cloud? Our team delivers business applications for Customer Service and Omnichannel capabilities (voice, video, SMS, live chat, and social messaging). We are building the next generation of our applications running on Azure that pull together Dynamics 365, Azure Communication Services, Office 365 and many Microsoft cloud services to enable (Omnichannel) communication between customers and support agents leveraging the power of the Intelligent Communication Platform as a Service from Microsoft.

We are looking at filling in the Messaging Infra Engineering manager (M1) role to lead the planet scale Messaging Infrastructure, which is super critical for the Omnichannel product.  We are looking for a strong technical leader and people manager who will be responsible for making sure that the infrastructure can handle the demands of high scale hot-path messaging and perform reliably to meet the functional, scale and reliability requirements. The EM would need to align with teams within Omnichannel who owns services that interact with chat sub system, and organizations within Azure Communication services, Service Bus Ex.  Given the complexity and increasing high scale needs and demands, The EM would need to lead and coordinate activities across multiple work streams while planning and executing the next level of re-architecture and design work to improve scale, reliability and latency needs.

Our team innovates quickly and works closely with our partners and customers in a very agile, high-energy environment. If the opportunity to collaborate with diverse engineering teams, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems for large-scale 24x7 business SaaS applications excite you, please come and talk to us!

We have an opportunity for you to make a broad positive impact, whether you like building appealing user experiences, enjoy solving complex algorithmic problems or have a real passion for enabling elaborate business processes. Come and learn together with us how to develop, deploy, and maintain cloud-based business applications, used by thousands of customers around the world.


  • Design, develop, test & support providing technical leadership & significant contribution to features, experiences & solutions for end-to-end business scenarios over the full stack using cutting-edge modern development technologies
  • Collaborate across diverse engineering teams to solve challenging problems for large-scale business SaaS applications
  • Accountability for the quality, usability & performance of features
    • Debug and handle customer reported issues
  • Manage a team of 5+ software engineers
  • Attract, mentor, and retain star engineering talent to the team
  • Drive project team planning and execution phases with PM counterpart


Required Qualifications

  • 8+ years experience of professional software development (C#/C++/Java, SQL, HTML5/JavaScript/React or ASP.NET)
  • 3+ years experience managing software engineers

Preferred Qualifications

  • Bachelor’s or master’s degree in Computer Science, Engineering or Advanced Sciences
  • Prior experience in developing, debugging, and maintaining code in object-oriented languages and database query languages
  • Background with online services and cloud computing
  • Database development experience

The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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