Technical Specialist - Business Applications


Location: Atlanta, Georgia, Austin, Texas, Baltimore, Maryland, Boston, Massachusetts, Charlotte, North Carolina, Chicago, Illinois, Cincinnati, Ohio, Dallas, Texas, Denver, Colorado, Detroit, Michigan, Houston, Texas, Indianapolis, Indiana, Kansas City, Missouri, Los Angeles, California, Louisville, Kentucky, Miami, Florida, Milwaukee, Wisconsin, Minneapolis, Minnesota, Nashville, Tennessee, New York, New York, Philadelphia, Pennsylvania, Phoenix, Arizona, Portland, Oregon, Richmond, Virginia, San Diego, California, San Francisco, California, Seattle, Washington, St. Louis, Missouri, Tampa, Florida, Washington, District of Columbia

Job Type: Full time


Be brave, not perfect.
- Reshma Saujani

The reinvention of business processes is a growth engine for Microsoft cloud services. The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

You are a functional business process and technical workload expert within the Microsoft Business Applications enterprise sales organization working with our most important customers. You play a key role in the total sales cycle by helping them with their end-to-end business transformation needs through envisioning, designing and demonstrating solutions mapped to business value within the area of your workload expertise. Executing with excellence you will collaborate across the sales opportunity journey with the Business Applications sales team, Microsoft partners and ISVs, other Technical Specialists and our Customer Success team. You will additionally assist the Microsoft Business Applications Sales Executive in identifying, driving and successfully landing pipeline and customer solutions for your assigned category.

As a Technology Specialist – Business Applications you will specialize in one of the following five categories: Customer Experience, Finance/Operations, Low-Code, Customer Service, Supply Chain, depending on your experience.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

We are currently looking for Technical Specialist - Business Application professionals to join our teams across various business groups, for varying customer sizes, in our enterprise, regulated, and partner services organizations. By applying to this role, you will be considered for multiple opportunities within Microsoft across the United States including locations beyond where the role is posted. This role is flexible in that you can work up to 50% from home. Travel percentages will very according to role.


Workload and Business Process Expertise

  • Achieve technical workload expertise for your assigned category of Business Applications products.
  • Exemplify Finance business process depth to accelerate opportunity results.

Business Value-led Presales Expertise

  • Participate in discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.
  • Leverage workload expertise to build effective customer-centric solution assessments and designs based on business value and deliver compelling presentations to improve win rates.

Strategic Proactive Seller

  • Maximize deal execution through the customer journey as a strategic, proactive seller to meet/exceed category revenue targets.
  • Team with Business Applications - Sales Executives to uncover, identify and engage opportunities to drive category performance.
  • Build positive Business Decision Maker (BDM)/CxO connections/engagements across category-specific roles with business value alignment by targeted personas.


Required Qualifications

  • 6+ years of technical pre-sales or technical consulting experience.
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience
  • OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years of technical pre-sales or technical consulting experience
  • OR equivalent experience.

Preferred Qualifications

  • Experience with CRM/ERP or similar software-as-a-service, cloud-based business applications .
  • Certification in relevant technologies or disciplines (e.g., Business Applications Dynamics 365, Power Apps, Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).
  • Deep understanding of business solutions/line of business workload expertise by leveraging category application (Customer Experience, Finance & Ops, Low- Code, Customer Service, or Supply Chain) experience in one or more of the following: Sales, Marketing, Service, Supply Chain, and/or Finance and how these solutions help customers achieve their desired business outcomes.
  • Knowledge of commercial cloud offerings (Microsoft’s cloud platform and/or competitive knowledge of other business applications solutions and related ecosystems).
  • Applicable workload/line of business expertise with one or more of the following: technical and business process presales, post-sales consulting or relevant company/customer IT application implementation or management.
  • Prior work experience:

    • Driving and designing a solution strategy as part of the overall opportunity lifecycle.
    • Identifying, driving and successfully landing pipeline and customer solutions in collaboration with sales leaders and team members
    • Extensive collaboration with technical pursuit teams designing cloud-based customer solutions.
    • Success working with customers/stakeholders in presales or consulting engagements related to business applications workloads.
    • Proven success demonstrating differentiated solution value and competitive advantage.
    • Delivering customer-facing technical workload demonstrations to enterprise decision makers.

The salary range for this role in the state of Colorado is from $96,000 to $194,800.

At Microsoft certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.​​

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


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