Location: Issaquah, Washington
Job Type: Full time
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a Customer Success Technical Strategy Program Manager who will help the largest and most important companies in the world across all industries successfully adopt Microsoft Cloud Hybrid & Edge solutions and services.
We are looking for an experienced program manager to drive the Azure Hybrid & Edge technical strategy & programs for the Customer Success organization. As a Technical Program Manager within the customer success organization, you will be responsible for developing and landing the Hybrid & Edge technical strategy across an ecosystem of Cloud Solution Architects (CSA), Customer Success Account Managers (CSAM) and CSA Managers. If you thrive on being part of a dynamic and strategic business, have deep Hybrid cloud & Edge technical background in Azure and a passion for creating and leading technical strategies/programs we would like to hear from you!
WCB-CSU embraces diversity and teaming is a must. We enjoy great challenges, cross company collaboration and seeing our CSA community and customers succeed. We have a start-up and challenger mind-set and are deeply passionate about our customers and our architectural standards. Our team philosophy is open and frank conversations, and everyone is empowered to make the best decisions they can. We are also a lot of fun!
- Manage Solution Engineering
o Manage designing and landing scalable customer Hybrid/Edge repeatable architecture and implementation (ESLZ, WAF, CAF); define Hybrid/Edge MIPs and Value-based Deliverables delivery and content strategy
o Manage building of industry and regional reference implementation add-ons
o Align and validate with PG based on field engagements, and identify IP to be harvested
- Drive Platform Improvement
o Identify opportunities for improvement and enhancement based on field and internal stakeholder feedback. Continuously incorporate improvements into the next iteration of the WW strategy and execution plan
o Ensure capturing of customer centric feedback through the appropriated tools and drive data quality to ensure feedback correctness
o Manage and priorities feature request backlog with Product Groups and run periodic feedback scrums to drive resolution and unblock customers.
- Manage Technical Intensity
o Manage creation and landing of readiness material for Hybrid/Edge IP, Value-based Deliverables, and lead adoption by the field
o Lead execution of WW technical community and readiness activities within Customer Success
o Serve as the primary lead for Hybrid/Edge track design and delivery across multiple channels such as (but not limited to) Microsoft Ready, Azure bootcamps, OpenHacks, 30‐60‐90 onboarding, facilitating in-person and virtual presentations.
- Bachelor's Degree AND 4+ years experience in building Cloud, Hybrid/Edge Solutions, Products and Services as part of Engineering teams either as a Program Manager OR Engineering positions.
o OR equivalent experience.
- 2+ years experience managing cross-functional and/or cross-team projects.
Additional or Preferred Qualifications
- Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
o OR equivalent experience.
- 6+ years experience managing cross-functional and/or cross-team projects.
- 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).
The salary for this role in the state of Colorado is between $133,900 and $200,900.
At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.
Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.