Principal Design Research Manager (Teams)

Microsoft

Location: Bellevue, Washington

Job Type: Full time

Posted

Perfection not required
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We are seeking a Principal UX Researcher Manager with a proven track record for delivering compelling user experiences that are usable, seamless, impactful solutions, deeply rooted in customer needs. The person in this role will manage a team, contribute hands-on work, and partner with the Microsoft Design and UXR Community on company-wide efforts.

The ideal candidate is passionate about putting the customers front and center while creating solutions to complex problems that, ultimately, empower our users to be more productive, efficient, and successful. In addition, our senior team of researchers and designers will provide an environment where you will thrive and grow professionally. This is an amazing opportunity to reach hundreds of millions of people with your innovative and creative work. We’ll approach our problem space with empathy for our customers, as well as drive to innovate and evolve the product. We’re building partnerships with teams across Microsoft, functioning as scenario and customer experts to solve real customer problems.

Our Culture

We are a diverse team of UX Researchers, Designers, Producers, Content Writers, Creatives, and UX Engineers who partner closely across disciplines, such as Product Managers, Data Science, Engineering, and Marketing.

We are a high-performing team that challenges ourselves to live the Microsoft philosophies around inclusive culture and growth mindset. Local mentoring rings and communities allow us to learn from each other and grow. We focus on having inclusive interactions that foster productive dialog. We are dedicated to the work of creating a strong, inclusive, and transparent culture – a safe place to do our best work!

We have a proven track record of delivering strong business results with key metrics to track our successes and failures. A truly hybrid work environment with much of our team in Washington state and across the USA and Prague. We also work closely with our partners in India, China and new teams in Atlanta & Vancouver, Canada. We like to have fun, celebrate our wins, and learn and grow from our mistakes.

We’d love to talk to you if you want to...

  • Inspire, grow, and manage a team of UX Researchers at different levels of experience and skill sets
  • Drive for excellence while never losing sight of the human side of the equation and what it means to be a great leader and partner
  • Collaborate with design, product management, data science, marketing, and engineering teams around the company and globe, leveraging partnerships for diverse perspective on our products
  • Provide principal-level thought leadership in User Experience areas through collaboration with designers, participation in design reviews
  • Lead by example with clean, focused, and inspiring work, through all phases of the product cycle
  • Contribute to broaden multi-discipline design team creative processes, team building, and our strong cultural values around diversity, inclusion, transparency, and growth mindset
  • Learn and understand about diverse audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey
  • Demonstrate strong empathy for users while balancing the vision and constraints of stakeholders

Responsibilities

This is a unique opportunity for someone who thinks and works strategically and is motivated to partner across disciplines to deliver holistic experiences in a customer driven organization. Microsoft Teams is part of the Microsoft 365 family, bringing opportunities to work with a vast number of teams at Microsoft to deliver innovative and coherent solutions. Experience in UX Research practice and methodology throughout the Design cycle is critical for customer and product impact. The following are core expectations of this position:

  • Understand UX Research needs and develop Research plans to deliver insights that will guide product development decisions across the lifecycle.
  • Create and manage design research knowledge that is leveraged across design and engineering teams and across products when appropriate.
  • Provide actionable insights as an outcome of research activities and drive those insights into product and design plans with peers in the PM and Design organizations.
  • Effectively communicate research strategies, methodologies and insights to peers, partners, and stakeholders throughout the organization.
  • Be a key partner in ensuring product success by representing the value of UX research to Product Managers and Engineers throughout the organization.
  • Work closely with design counterparts in global teams to align research activities and execution consistently.
  • Leverage your insights and experience in design reviews and planning cycles to improve the team’s ability to delivery world-class design solutions for our customers.

Qualifications

  • 12+ years of product UX Research experience (HCI, User Experience, Social Psych, Cognitive Psych, Behavior Psych, User Research, Usability, etc.).
  • 3+ years of management experience, leading teams through a complex, multi-geo, product development and product impact.
  • A MA/MS in Experimental Psychology, Cognitive or Experimental Psychology, Human Factors, Human-Computer Interaction or a related field, OR a BS/BA in one of the above fields with significant industry experience.
  • Proven ability to champion and drive plans for research programs for widespread impacts across a division, across the company, or within the industry.
  • Command of all aspects of UX Research across a product cycle; experience across a range of UX Research approaches and methodologies (theoretical and practical knowledge of both qualitative and quantitative).
  • Experience in articulating the implications of research insights in clear and compelling ways; translating research findings into actionable opportunities and recommendations; ability to translate data into insights; measurable record of impacting products as a researcher.
  • Excellent verbal and written communication and presentation skills.
  • Active thought leadership in user experience issues and trends.
  • Track record of collaborating and enabling cross disciplines (design, program management, engineering, content writers, and marketing) to drive change into products; must be able to work independently as well as part of a cohesive team.

This team supports our employees in all locations around the country. This position can be 100% remote or based in one of our hubs.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

You’ve got this!