Delivery Director - Data & App Development Architect

Microsoft

Location: Atlanta, Georgia, Bellevue, Washington, Chicago, Illinois, Los Angeles, California, New York, New York

Job Type: Full time

Posted

Perfection not required
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With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.


In the Customer Success team we are looking for people with a passion for delivering customer success. As a Data/App Innovation Cloud Solution Architect Manager you will lead a national team including managers who oversee Data and Analytics and App Innovation Cloud Solution Architects (CSAs). Our CSAs are an invaluable role who enable customers to achieve their Data and App Dev goals and outcomes - based on their investments in Microsoft technology. Leveraging your expertise of leading technical teams, you will drive the team to ensure customers get value from their Microsoft investments. You and your team will have responsibility for driving Azure data/analytics workloads and helping customers build and modernize applications with Azure/ PowerApps, by developing software in the cloud with GitHub and Visual Studio. This role is flexible in that you can work up to 100% from home. An estimated 30% of travel will be required.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Centricity

  • Customer Satisfaction – Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging technical expertise across Azure Data/Analytics/App Innovation areas to enable defined Customer Success Plan outcomes.
  • Customer/Partner Insights: Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

Business Impact

  • Manage the consumption business of Solutions and Support to achieve the business goals and deliver customer value: Coach the team to develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's Data and App Dev value proposition and get value from their investment in the Microsoft technology through deep business understanding of the solution plays and customer scenarios for your solution area
  • Accelerate Resolution of Customer Blockers: Coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging Data and App Dev technical subject matter expertise. Support them to lead the technical conversations with customers to drive value from their MS investments, by delivering all work according to MS best practices & policies and using repeatable IP.


People Leadership

  • Model our culture and values by leading your team through change, helping them understand the business model and/or role changes
  • Coach your team on driving customer outcomes to help your team adapt and learn
  • Care for your team by engaging in skills and capability discussions, understanding each individual's unique talents, and building the right mix of skills to achieve your business goals

Technical Leadership

  • Learn It All: Role model the Self Learner mindset through continuous alignment of individual & team’s skilling to team/area demands and Customer Success goals​
  • Accelerate customer outcomes: Coach your team to engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.

Qualifications

Required/Minimum Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, data analytics, software development/support, technology solutions, practice development, architecture, and/or consulting
    • OR equivalent experience.
  • 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architecture

Professional

  • Insightful listening: Cognitive and behavioral approach to listening, asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said
  • Situational fluency: The art of studying your customer, understanding the situation, reading and reacting accordingly. Coaching teams on how and when to run specific sales plays and working with our partners
  • Building relationships and Trusted Advisership: Building trust and creating credibility, leveraging relationship mapping across and within the account team.
  • Business value: Understanding customer business outcomes, helping them define the value of the outcomes, aligned to industry outcomes, and assessing the value of the solution.
  • Leveraging Digital signals: Seeking out and understanding internal and external digital signals and modern selling techniques to support compiling a complete picture of the customer, understanding their needs qualifying engagements, and account team orchestration and partner sharing

Technical

  • Foundational Security: Deliver the end-to-end security story for Microsoft, highlighting the value proposition.
  • Architecture design: Apply design thinking methodology to construct architectures that drive value for the customer, incorporating policies, governance, and customer systems into the overall framework.

Security

  • Foundational Security: Deliver the end-to-end security story for Microsoft, highlighting the value proposition.
  • Broad Experience: experience in security and expertise around related technologies and concepts such as Zero Trust, threat management, SOC monitoring (SIEM / SOAR), and Extended Detection & Response (XDR) + SIEM, Cloud Security, and Identity.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

You’ve got this!